Customer Service Assistant - Tonbridge MAIN DUTIES: Responsible for daily operations of the facility, to assist and serve customers ensuring exceptional customer service and utilisation of all sale opportunities. To create a positive and lasting impression of an exceptional family leisure attraction. To follow all company policies and procedures e.g, attendance, timekeeping, dress code, appearance. RESPONSIBILITIES: Serving Greet and serve customers in a friendly approachable manner. Offer menus, inform of specials, make suggestions and answer questions factually regarding Adventure Golf, food, beverage and service. To operate the till as and when needed To interact with customers and ensure a positive experience through the point of sale. Effectively upsell stock, drinks, snacks, food and gifts Check orders to ensure complete and correct, order meets presentation and quality standards. Provide prompt service for all orders. Clear tables and bar as customers are finished and suggest further sales. Maintain and follow sanitation & cleaning procedures e.g., glassware, equipment, storage areas, refrigerators; keep bar and service areas clean and tidy. Complete all necessary side work, including stocking shelves and daily tasks as required. Completes opening and closing procedures as per shift. Assist in the training and development of new or less experienced co-workers. Complies with BGL personnel policies, procedures, health and safety procedures. To reinforce health & safety notices and relay relevant information To undertake any further duties as requested by management.