Description
JOB TITLE: Senior Manager – CiFD Compliance
SALARY: £85,493 - £100,580
LOCATION(S): Leeds, Bristol, Birmingham, Edinburgh, Halifax, Newport
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites
About this opportunity
Over the past 18 months we’ve made significant progress embedding our enhanced operating model for Non-Financial risk management across the Group. As we continue to strengthen risk maturity and deepen accountability across our businesses, the role of specialist second‑line expertise has never been more important.
We’re now expanding the capability within our Customer & Product risk area and are looking for a Senior Manager, Vulnerability & Customers in Financial Difficulty (CiFD), to help shape and drive the next phase of our journey. You’ll play a critical role in ensuring the Group continues to meet core regulatory expectations and delivers consistently fair outcomes for customers experiencing vulnerability or financial difficulty.
Working within the Conduct, Compliance & Operational Risk (CCOR) division, you’ll provide insightful oversight, challenge and subject‑matter expertise across key moments of truth in the customer lifecycle. You’ll work closely with senior business leaders, influencing decision‑making and supporting the design of controls that reflect Consumer Duty standards and wider regulatory requirements.
We’re looking for someone with deep regulatory knowledge, strong judgement and an ability to translate complex requirements into practical guidance. Just as importantly, you’ll bring curiosity, collaboration and a proactive mindset — helping the Group continue to evolve and innovate in how we identify, manage and mitigate risk for some of our most vulnerable customers.
What you’ll be doing:
1. Being a strong technical expert in relation to Vulnerability, Customers in Financial Difficulty, and empathy in communications.
2. Keep up-to-date with industry, consumer and market developments, and convert this knowledge into ideas and activities that support the development, ongoing maintenance and embedding of the vulnerability and CIFID policies and risk appetite.
3. Act as one of the Group’s specialist Conduct & Compliance Risk leads and represent the organisation, building strong relationships with external partners, in particular regulators and other governing bodies.
4. Ensure risks are measured, monitored, controlled, and reported on a timely basis and consistently across the Group, and provide independent challenge to risk decisions, as they relate to your specialism.
5. Interpret new and existing regulations accurately and adeptly, highlighting the direction of travel and anticipating the impact of the proposed changes across the whole Group.
6. Responsible for maintaining the balance between risk-taking and risk mitigation, defining and developing a clear and comprehensive risk appetite that outlines risk tolerances and risk limits.
7. Lead the definition and development of appropriate control objectives for Conduct & Compliance Risks. Ensure that the Group’s business processes, systems and activities are conducted in a controlled and compliant manner.
8. Establish Key Risk Indicators and Key Control Indicators to track progress and measure the performance of controls, providing appropriate reporting and escalation to senior management and the Board.
9. Provide support to risk and control owners to report incidents, exceptions, or non-compliance with control objectives. Take corrective action and implement changes when control objectives are not being met or when existing risks change and/or new risks emerge.
10. Continuously monitor the risk landscape for changes to existing risks and identification of new, emerging risks.
Why join us?
We’re transforming at pace. Investing billions in our people, data and tech to change the way we meet the needs of our 28 million customers. We’re growing, and we’d love you to be part of the journey.
What we’re looking for:
11. Strong regulatory and conduct‑risk expertise within UK financial services, with the ability to interpret and apply rules and guidance relating to Vulnerability, Consumer Duty and/or Customers in Financial Difficulty.
12. Proven capability in shaping, developing or maintaining group‑level policies, standards or frameworks, including setting governance expectations and supporting consistent adoption across diverse business areas.
13. High‑quality regulatory advisory and oversight skills, providing proportionate challenge, influencing senior decisions, and supporting delivery of customer‑centred, risk‑based outcomes across platforms.
14. Ability to design and run oversight, monitoring or thematic review approaches that generate robust insight into customer outcomes, emerging risks and potential areas for remediation.
15. Strong judgement in complex or ambiguous situations, balancing regulatory expectations, customer impacts, operational feasibility and commercial considerations to reach timely, defendable decisions.
16. Clear and influential communicator, able to distil complex regulatory expectations into concise, actionable insight and engage senior audiences (e.g., executives, committees, governance forums).
17. Inclusive leadership capability, with experience building team capability, fostering psychological safety and partnering effectively across the function.
18. Experience driving enhanced insight through data, RegTech or technology‑enabled tools, using these solutions to improve oversight, strengthen monitoring approaches or identify customer‑outcome risks more effectively (without requiring technical ownership).
We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.
This is a place for you
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.
We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
Ready to do the best work of your career? Apply today.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.