We are working with the UKs leading pump solutions business seeking an experienced Hire Manager to take ownership of day to day hire operations within a busy branch environment in Wishaw.
This role is central to the smooth running of the branch, coordinating equipment movements, managing hire requests, maintaining accurate records, and ensuring customers receive a first class service every time.
It suits a confident Hire Manager who thrives in a fast paced environment and can balance logistics, commercial decisions and customer engagement with ease.
Key Duties and Responsibilities
Oversee logistics and transport scheduling, ensuring deliveries meet customer requirements and equipment is collected within agreed timeframes
Maintain accurate contract documentation and system records, replacing in lieu contracts immediately
Review all re hires and identify opportunities to replace equipment, liaising with the Branch Manager and Central Workshop
Lead the Hire Team in completing day books and transport books, ensuring all follow ups are actioned
Negotiate hire rates within company pricing structures and discount policies
Maintain accurate stock information so the branch can meet all hire demands
Work closely with operational teams across the area to coordinate resources and avoid duplication
Raise correct charges for damages and losses, liaising with customers and ensuring documentation is completed for finance
Pass all sales leads to the Sales Team and complete outbound calls to dormant accounts
Provide consistently positive customer service, building strong relationships and gathering feedback
Contribute ideas for business development and support branch and area profitability reviews
Ensure all SHEQ procedures are followed and accurate monthly asset checks are completed
Skills and Experience Required
Background in a Management or Supervisory role, within a hire desk or a similar environment
Demonstrable experience managing a busy hire desk with high volumes and tight deadlines
Experience within logistics, construction or water utilities is beneficial
Confident user of hire systems and software packages, with strong MS Office skills
Self motivated with the ability to work independently and manage shifting priorities
Strong organisational ability, able to respond quickly to changing hire needs
Excellent communication and customer handling skills, remaining calm under pressure
Strong negotiation and influencing ability with confidence to upsell or advise customers
Understanding of pump products and hire solutions is advantageous
Summary
Position: Hire Manager
Location: Wishaw
Duration: Permanent
Salary: £40,000 to £46,000 including bonus and benefits
Start: Notice dependent
This is an excellent opportunity for a driven Hire Manager to take the lead within a high performing branch and play a key role in operational delivery and customer satisfaction.
Apply now or contact the Kiota team for more details.
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