Location: Hybrid / Ripon-based (with national travel as required)
Reports to: CEO
Direct Reports: Training Managers, Trainers, Content and Programme Leads
Role Purpose
The Head of Training & Education is responsible for the design, quality, delivery and commercial performance of Bill Plant’s national instructor training Academy and training ecosystem.
This role owns the end-to-end trainee journey, from enrolment through qualification and beyond including supporting CPD and training programmes for ADIs. The successful candidate will ensure that Bill Plant produces safe, professional, commercially viable instructors, while protecting brand standards and regulatory integrity.
With have a very large training Academy, a growing digital product portfolio, and delivery via online platforms, apps and blended learning. This is a strategic leadership role, not an operational training post.
Key Accountabilities
1. Training Strategy and Standards
* Own and evolve the national training framework for instructor qualification and development
* Define and protect standards of competence, readiness and progression
* Ensure consistency of outcomes across scale, channels and trainers
* Act as senior guardian of quality vs throughput decisions
2. Trainee Journey Ownership
* Design and manage a clear, structured trainee pathway, including enrolment, learning phases, assessment gateways and qualification readiness
* Reduce drop-off through engagement, clarity and pacing
* Ensure training is rigorous, supportive and commercially realistic
3. Digital Learning and Product Development
* Own the digital training roadmap, including online courses, video content, app-based learning and paid digital products
* Ensure learning design supports engagement, retention and measurable trainee and learner progress
* Work closely with Marketing and Tech teams
4. Regulatory and Quality Assurance
* Maintain alignment with DVSA and regulatory expectations
* Lead audit readiness, compliance processes and quality reviews
* Set and enforce national definitions of “Competent”, “Test ready” and “Qualified”
* Confidently manage failure, remediation and exit where required
5. Trainer Capability and Consistency
* Recruit, develop and performance-manage salaried and franchised trainers
* Ensure trainers teach to standard, not personal preference
* Build a strong internal culture of professionalism and accountability
* Create clear frameworks for trainer development and progression
6. Commercial Contribution
* Recognise that training is a revenue-generating, cost-sensitive function
* Balance, conversion, retention, lifetime value and brand protection
* Contribute to pricing, packaging and programme design decisions
* Use data to improve outcomes without diluting standards
7. Leadership and Influence
* Act as a senior leader within Bill Plant
* Communicate confidently with trainers, trainees and regulators
* Represent Bill Plant externally where required
* Build credibility through clarity, fairness and consistency
What Success Looks Like
* Clear, nationally understood training pathways
* Improved trainee retention and completion quality
* Reduced inconsistency between trainers and regions
* Digital products that enhance learning and revenue
* A reputation for professional, credible instructor education
Ideal Candidate Profile
* Senior leadership role in training, education or learning
* Experience operating at scale (hundreds or thousands of learners)
* Background in regulated, standards-driven environments
* Proven experience designing learning frameworks and progression models
* Experience with online or blended learning delivery
Highly Desirable Backgrounds
* Driver Training
* Regulated industries (financial services, transport, healthcare, utilities)
* EdTech or professional qualification providers
* Franchise or network-based organisations
* Safety-critical or outcomes-driven training environments
Personal Attributes
* Calm authority — comfortable making difficult decisions
* Commercially aware without being sales-led
* Values standards and professionalism
* Able to balance empathy with accountability
* Strategic thinker who can still execute
Why Join Bill Plant
* National Driving School of the Year 2019, 2023, 2024, 2025
* National Training Provider of the Year 2025
* ORDIT registered, DVSA Fleet accredited training provider and a RoSPA accredited training provider
* Serious investment in training and digital learning
* Opportunity to shape the future of instructor education in the UK
* A leadership team that understands training is strategic, not cosmetic
What We Offer
* Company events
* Company pension
* Competitive senior leadership package
* Cycle to Work scheme
* Free fitness classes
* Free on-site parking
* Sick pay
Ready to Lead the Future of Instructor Training?
This is an opportunity to play a defining role in the future of instructor education in the UK. If you are passionate about standards, people development and leading training at scale within an award-winning organisation, we would welcome your application.
#J-18808-Ljbffr