We are working with an excellent client who is looking to appoint a confident Customer Support Advisor. Your main responsibility will be to provide vital customer service to their many loyal customers, as well as potential new customers, to resolve their queries and ensure the processes run smoothly. What you will be doing: * Manage inbound general queries from existing and potential customers via multiple channels, calls, email, and social media. * Perform outbound calls and build a rapport with customers * Responsible for maintaining a high level of professionalism with customers and ensuring you establish a positive rapport with each interaction * Review internal processes and manage workflow to ensure consistency amongst the team – suggest improvements and support the overall team goals * Stay up to date on product knowledge and be informed of any changes in company policies * General administration duties including images and listing moderation Skills & Experience required: * At least 1 year experience working in an office-based Customer Service role * Excellent communication skills both verbal and written * You thrive in a dynamic and fast-paced environment * Confident and desire to help customers What’s on offer: * Annual Salary circa £24 000 – £25 000 * 25 days holiday plus bank holidays * Hybrid working after probation * Performan...