Multi Skilled Civil Enforcement Officer - 37 Hours
Application Deadline: 31 March 2026
Department: Pride in Place
Location: Torbay Council
Compensation: £26,403 - £28,142 / year
About the role
Our Multi Skilled Civil Enforcement Officers enforce road traffic orders by issuing Penalty Charge Notices. You will be the eyes and ears of the local community, patrolling areas while wearing a body worn video, providing advice to residents and the public. You will play a significant role in reducing traffic congestion within Torbay through enforcement of parking restrictions.
What you’ll be doing
* Comfortable and enjoy dealing with members of the public
* Able to handle any conflicts in a calm manner
* Happy to work out‑doors in all weathers as this is an active role where you will be walking up to 10 miles per day
* Comfortable working alone, as part of a team acting on your own initiative to achieve the standards set out in our operational guidance
* Self‑motivated and have a good deal of resilience
* Friendly, polite, and willing to offer support, advice and assistance to colleagues and customers
What you’ll bring
* The ability to work as a team or on your own, patience and tact
* An assertive but polite approach
* The ability to handle difficult situations in a calm and professional way
* An awareness of health and safety
* The ability to make decisions
* Good numeracy skills and the ability to keep accurate records
* PC skills would also be an advantage, as you will be using a handheld device daily
All uniform and equipment will be provided. Previous experience in parking or traffic management, security, community safety, customer service, debt collection or enforcement would be beneficial but is not required.
Working hours
Average of 37 hours per week on a rolling rota covering shifts between 7 am and 10 pm, seven days a week. Flexibility is required.
What we give in return
* Competitive pay
* £500 ‘Golden Hello’ payment on successful completion of probation
* £2,000 ‘Retention’ payment paid annually, with a £1,000 Retention bonus paid every 6 months after the first 12 months
* £500 ‘Refer a Friend’ payments
* Salary enhancements for working after 8 pm, on Sundays and Bank Holidays (≈£2,500 per year)
* Standard benefits: 26 days annual leave, pension scheme
* Additional benefits through the employee scheme (cycle to work, retail discounts via My Benefits at Vivup)
Skills
* Essential: Experience of working in a customer‑focused environment
Knowledge
* Essential: Ability to demonstrate effective knowledge and understanding of parking restrictions
Experience & Qualifications
* Essential: Full valid driving licence
* Essential: DBS disclosure (Standard Criminal Level Check)
Seniority level
Entry level
Employment type
Full‑time
Job function
Other, Information Technology, and Management
Industries
Government Administration
Contact
If you’d like to have a chat about the role, or have specific questions before applying, please contact John Peters on 07393 796368 or email john.peters@torbay.gov.uk.
Our adverts may close early – if you are interested, please apply as soon as possible.
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