Job Description
Location: Stevenage
Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line System Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.
Your role will involve supporting our customers and systems to maintain Service Level Agreements and key performance indicators. You must have a good understanding of IT support and infrastructure aligned to ITIL processes. Able to follow current procedures and produce and document new processes for your area of responsibility. Supporting the team in all aspects of database support services and assisting other teams where your knowledge can be utilised. You will be a good communicator and able to collaborate with both colleagues and customers which is paramount in this busy environment. You will work from assigned service desk tickets to investigate, assess and resolve customer and system issues within the timescales laid down in SLA’s, following defined procedures and adhering to all IS policy documents, including Change & Release, Configuration and Security. Maintain the security of the network services in accordance with the establishment’s Security Operating Orders and current process documentation.
This role requires high‑level security clearance. Refer to National security vetting: clearance levels – GOV.UK (www.gov.uk).
Your Transferable Skills and Experience
* Understanding of SQL, DB2 or Oracle DB database management technologies.
* Proficient with VMware and virtualization environments.
* Basic scripting skills in PowerShell, Bash, Python, or similar languages for automation and database task management.
* Familiarity with both Windows Server and Unix/Linux operating systems.
* Knowledge of VMware (to the extent of working with DB VM payloads) with NetApp SAN and Cohesity backups.
Hours of Work
Mon‑Fri between 0700 & 1900. 37 hours per week with typical days from 0700 – 1530 or 1030 – 1900. No weekend working; overtime may be available, including weekends.
Your Benefits
* 26 days annual leave plus public holidays (3 flexible)
* Pension – double matching contributions up to 10%
* Life assurance
* Companywide incentive plans
* Flexible benefits such as increased holidays, travel, dental, critical illness and more
* Perks at work – employee discounts
* Employee assistance programme / virtual GP
EEO Statement
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email EMEIArecruitment@fujitsu.com if you would like to apply through the Disability Confident Interview Scheme.
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