Technical Sales Support Engineer – Bedford Location: Office-based near Bedford Hours: 37.5 per week Job Type: Full-time, Permanent About the Role: An exciting opportunity has arisen for a Technical Sales Support Engineer with a mechanical engineering bias to join a leading, globally recognised manufacturer in industrial automation and process technology. You’ll play a pivotal role in supporting both customers and the sales team with technical product knowledge, particularly in pneumatics, automation, and thermal control solutions. The position combines problem-solving, product analysis, customer interaction, and internal collaboration to drive product performance and customer satisfaction. Key Responsibilities: * Provide day-to-day technical support via email and phone * Assist with product variations and special requests * Investigate and report on customer product returns * Support the development of new product proposals * Conduct market and competitor product research * Attend customer visits alongside sales for application advice * Deliver training and webinars on product offerings * Manage new product rollouts and support discontinued lines Required Experience & Skills: * Degree, HND, or HNC in Mechanical Engineering or related field * Excellent communication skills across email and phone * Logical, structured approach to solving technical problems * Confident presenting technical information in person and online * Hands-on technical testing/diagnostic experience * Background in an engineering or technical support environment * Strong time-management and multi-project coordination Desirable (Bonus if You Have): * Experience with automation systems or system design * Prior background in technical sales support or applications roles * Advanced hands-on experience in diagnostics or test environments Why Join? This is your chance to become part of an innovative and collaborative engineering business that prioritises people, sustainability, and future-forward thinking. You'll be valued for your ideas, empowered in your role, and given opportunities to grow in a supportive and inclusive environment. What’s on Offer: * Competitive salary package * Private medical cover * Life assurance * Generous 25-day holiday allowance ( trading scheme) * Exclusive retail discounts and perks * A career with real progression and learning opportunities Apply now to join a business where your ideas, skills, and passion for engineering truly matter