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Job Overview
The Regional Support Manager is responsible for overseeing a team of sales advisors to ensure exceptional service and growth in the sales of Bodyshop consumables and collision parts. This role is dedicated to meeting customer needs on a day-to-day basis, swiftly resolving service challenges, and strengthening customer relationships to drive sales. The Regional Support Manager fosters a collaborative team environment, providing direction, support, and guidance to enhance customer satisfaction and loyalty. By promoting a proactive approach to service and leveraging field‑based interactions, this role is essential to delivering consistent, high‑quality service and achieving the network's sales objectives.
What we offer
* Competitive Salary - We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work‑life balance with plenty of time off to recharge.
* Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
* Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme - Save money while staying active with tax‑free bike purchases.
* Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.
Key Responsibilities
* Oversee all functions of the Network Sales office, ensuring smooth daily operations.
* Drive sales growth by managing a structured contact plan.
* Build and strengthen relationships to expand collision sales within the non-connected customer base.
* Set and maintain high service standards, recognising strong performance and addressing areas needing improvement.
* Foster a "can-do" approach within the team, encouraging proactive solutions.
* Manage inbound and outbound volumes through Genisys, identifying ways to enhance service and productivity.
* Implement the company's marketing strategy to maximise market presence.
* Generate GE leads to support business growth.
* Own the GE ordering process to ensure customer satisfaction, from point of order.
* Support field teams in executing sales initiatives like EPP and BNLPs.
* Collaborate with the RFC manager to facilitate new customer onboarding, including route and SLA familiarisation.
* Monitor logistics service levels to meet or exceed customer expectations.
* Assist the Sales Support team in fulfilling requests and resolving issues.
* Maintain discount structures across customer accounts.
* Work with Credit Control to ensure customer accounts remain active and operational.
Skills and Experience
* Experience in leadership, motivating, and driving your own sales team
* Great communication skills, to build strong relationships with your colleagues, customers, and stakeholders
* Sales experience
* Proven track record of accomplishments in managing key accounts, demonstrating the ability to establish, build, and maintain these
* Organised and resourceful
Why Work for LKQ
* People First: We value our employees just as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
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