Customer Service Administrator
Job Reference: MT1405
Call Centre and Customer Service – Ellesmere Port, Cheshire – £27,000 per annum – Temporary
Location: Ellesmere Port
Hours: Monday – Friday, 8:30 am – 5:00 pm (4:00 pm finish on Friday)
Contract: Ongoing temporary work.
Salary: £12.71 p/h.
We are seeking a reliable and organised Customer Service Administrator to join a busy manufacturing team. This role involves supporting our customer-facing operations through accurate data entry, efficient order processing and excellent customer service across phone and digital channels.
Responsibilities
* Accurately perform data entry and maintain customer records
* Process orders from receipt through to completion, ensuring timeliness and accuracy
* Handle inbound and outbound phone calls with customers and clients, providing clear, professional support
* Respond to customer enquiries by phone and email, resolving issues or escalating where necessary
* Carry out general administrative tasks including filing, document preparation and use of MS Office (Word, Excel, Outlook)
* Maintain high standards of attention to detail across all tasks and transactions
* Work closely with other teams to ensure smooth customer journeys and accurate order fulfilment
Essential skills and experience
* Proven administration experience, preferably in a customer service or order-processing environment
* Strong data entry skills with a high level of accuracy
* Experience processing orders and managing order-related administration
* Confident using MS Office applications (Word, Excel, Outlook)
* Comfortable conversing over the phone with customers and clients; excellent verbal communication skills
* Strong attention to detail and ability to prioritise tasks effectively
* Positive attitude, team-orientated and customer-focused
#J-18808-Ljbffr