Hours: 30–37.5 hours per week (4 or 5 days) Location: Local to Hastings Contract Type: Permanent Are you an enthusiastic and motivated leader looking to join a friendly and supportive primary care team? A well-established GP practice local to Hastings is seeking an experienced Practice Manager to help lead the organisation, support staff, and drive service improvements for approximately 14,000 patients. This is a varied and rewarding position, working across two modern sites, supported by an established management team including an Operations Manager, HR & Premises Manager, Data Manager and Finance Lead, alongside highly supportive GP Partners. Main Duties of the Role As Practice Manager, you will play a key role in the day-to-day and strategic operation of the practice. Responsibilities include: Leadership & People Management * Providing supportive and effective leadership to all staff. * Ensuring staff wellbeing, conducting appraisals, performance management, and supporting HR processes in collaboration with the HR Manager. * Workforce planning to ensure appropriate skills and training across the team. Stakeholder Engagement * Attending and contributing to meetings with the PCN, ICB, PPG, and other local stakeholders. * Promoting strong collaborative working relationships across the locality. Business & Strategic Development * Identifying opportunities for practice growth and operational improvements. * Developing and implementing strategic plans in partnership with the clinical team and management colleagues. * Supporting the preparation of business cases for new services. Compliance & Governance * Ensuring CQC compliance and adherence to NHSE contractual requirements. * Overseeing the significant event and complaints processes. * Maintaining up-to-date practice policies and procedures. * Ensuring legal compliance, including employment legislation. Operational & Financial Management * Overseeing day-to-day operations to ensure smooth delivery of patient services. * Working with the Finance Lead and Partners on financial planning and performance. * Managing payroll (outsourced) and pension processes in partnership with suppliers. * Exploring opportunities to optimise income and reduce expenditure. * Ensuring QOF and commissioned service targets are achieved. Facilities, IT & Safety * Managing practice IT systems and ensuring DSPT compliance. * Overseeing estates and facilities, including health and safety and risk assessments. * Managing contracts and maintenance of equipment and services. * Supporting practice continuity planning and development projects. Person Specification Essential * Strong literacy and numeracy skills suitable for managing a small to medium-sized business. * Experience managing multidisciplinary teams. * Experience in performance management, including appraisals and staff development. * Proven ability to implement and oversee projects successfully. * Experience with HR processes, workforce planning, and staff development. Desirable * Leadership or management qualification. * Experience working within a healthcare or primary care environment. Additional Information This post requires a Disclosure and Barring Service (DBS) check, as covered by the Rehabilitation of Offenders Act (Exceptions Order) 1975