Brief Role Description: The Team Leader will be responsible for supervising, managing and motivating the warehouse and customer services teams and the efficient and effective operation of the warehouse and customer service areas. You will ensure that the Operations Team provide consistently high standards, achieving all KPIs and are motivated to do their jobs efficiently. You will be expected to lead by example and engage the team to achieve all goals. Responsibilities: Set clear team goals and objectives Plan workload, delegate tasks and set deadlines Lead in field audit counts and reconciliation ensuring all consignment paperwork is kept up to date. Monitor kit performance with platforms provided to do this working closely with the Operations Director to ensure asset utilisation. Ensure completion on weekly/monthly reporting including Backorders, stock takes, expiry, purchase orders and open orders Responsible for freight cost management/ revenue and coming up with initiatives to support growth in this area. Maintenance of national frameworks in place ensure compliance and fulfilment of all obligations to these tenders Ensure compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care. Ensure all duties completed by the team are performed in accordance with the requirements of the Quality Management System and QAPs. Contribute to ensuring that the daily operations of the business are managed effectively. Maintenance of effective communication between the Operations team members and ensuring that there is a clear understanding of work priorities. Provide day-to-day trouble shooting and be the ‘go-to’ person for the warehouse and customer service team in problem solving, issue escalation, communication with the wider business. Actively contribute to continuous improvement initiatives. Oversight, trouble-shooting and support of Warehouse and Customer Service Team Any other relevant, reasonable ad hoc duties that may be requested. Essential: People management experience as a team leader or supervisor In-depth knowledge of performance metrics Excellent communication and leadership skills Organisational and time management skills Decision making skills Experience promoting process improvement Experience dealing with complexity, analysing information, and implementing company vision Medical Device Industry - Experience within the industry dealing with sterile and non-sterile implantable medical devices. Ability to communicate in a highly effective manner and work both independently and as part of a team on assignments. Must be IT literate and efficient in an administrative environment. They must have the ability to work on their own initiative, prioritizing and organising workload. Problem solving skills and a great telephone manner are also vital to this role. Meticulous attention to detail and accuracy in work Computer literacy – able to utilise a range of Microsoft Office applications and other appropriate company systems when required (including MS Word, Outlook, Excel, Power BI) High level of written and verbal communication skills; Proactive approach and ability to work independently and as part of a small but dynamic team; Highly organised and able to prioritise own workload; Good team player. Highly Desirable: Experience of using an ERP previously. Working with manufacturers with an understanding of a distributions business. Bachelor’s degree preferred