Overview
Join to apply for the Manager Field Technical Service role at Beckman Coulter Diagnostics.
Beckman Coulter Diagnostics, a Danaher operating company, offers a culture of belonging and a system of continuous improvement to turn ideas into impact. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our solutions are used in hospitals, reference and research laboratories, and physician offices worldwide, impacting patients and clinicians every year.
The Field Service Manager is responsible for base business retention and will work closely with Sales to arrange tailor-made plans to improve customer satisfaction. The role also focuses on developing the technical and soft skills of the team to provide best-in-class support and partnering with the Customer Care Organization to add value for customers and improve lab performance. This position reports to the Senior Manager Service Operations and is remote, covering the UK Southeast area.
In this role you will have the opportunity to contribute across the following areas:
* Build best-in-class support in the area from technical and application perspectives
* Work with Sales to support base business retention
* Provide appropriate support to customers in line with contract specifications and priorities
* Arrange internal training for engineers
* Support the field from an administrative standpoint (installation, daily routines, deinstallation)
Essential Requirements
* Leadership attitude with the ability to drive a team and execute strategy
* Strong teamwork and problem-solving focus
* Experience with provider resources and systems (e.g., TPP Provider, Water System, UPS)
* Invoice approval and order generation capabilities
* Ability to work flexible hours and support on-call service during weekends
* Coordinate vacations for the team and manage labor time utilization with countermeasures for negative trends
Travel, Driver and Physical/Environment Requirements
* Ability to travel up to ~60% (including ~15% outside the country)
* Valid driver’s license with acceptable driving record; Beckman Coulter vehicle operators follow the Danaher Vehicle Policy
Nice-to-Have Qualifications
* Bachelor’s degree in engineering, biomedical science, or related field; advanced degree or management certifications are a plus
* Proven background in field service with managerial experience
Beckman Coulter Diagnostics offers a broad array of benefit programs, including health care and paid time off. For more information, visit www.danaher.com.
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