We are seeking a professional customer service / sales person to play a key part in the continued growth of our internet sales division. You will take enquiries generated by our Mercedes-Benz website and engage with customers in a courteous and efficient manner to ensure that they receive the Best Customer Experience.
Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.
Working hours are Monday to Friday, 8:30am to 6pm as well as 1 in 3 weekends.
Basic salary of £25,000 with an OTE of £38,400 plus benefits.
Role and responsibilities to include:
* To contact customers who enquire via the Mercedes-Benz website within given timescales
* Identify customer requirements and pass on leads to the Sales Team for follow up
* Liaise effectively with the Sales Team and Sales Managers to ensure customers are contacted as agreed
* Accurately administer details of conversations on our Dealer Management System
* Record contact, and outcomes with customer on Enquiry Management Systems accurately to achieve Brand standards
* To validate marketing records for existing customers or create new records for new customers, whilst maintaining data accuracy
* To promote other services and products as appropriate
What we are looking for:
* Ideally someone with experience in dealership sales and aftersales environments.
* The ability to use all appropriate modules of the Dealer Management System, particularly Contact Management and EMS
* Good administrational knowledge
* Able to demonstrate a track record of achievement in both sales and customer service
* Is able to follow a compliant process, and can communicate over the telephone and via email in a professional manner
* Is able to engage customers and build relationships
* Has a genuine interest and passion for the motor industry, keeping abreast of developments
* Is numerate and analytical with strong attention to detail and possesses intermediate IT skills
* Embraces new ideas and thinking; eager to xsngvjr learn and develop their self
In return for your hard work, well support you with coaching & development every step of the way. Also, to reward your commitment youll get:
* 25 days holiday plus bank holidays
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
* Staff referral scheme
* In-house, manufacturer & professional qualifications
* Free Parking / On-site Parking
* Company Events