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Part time neighbourhood housing officer

Gateshead
Seven Resourcing
Housing officer
€16.57 an hour
Posted: 24 July
Offer description

Seven Resourcing are looking for a Neighbourhood Housing Officer to work in Gateshead. This position is initially for a period of 6 months and is paying £16.57 per hour (Umbrella). This role is part time working Thursday, Fridays, and Alternative Wednesdays. Driver’s license is essential.

The role:
To deliver a comprehensive, customer focused and responsive tenancy and estate management service to sustain tenancies. Supporting tenants and helping to create safe and clean sustainable neighbourhoods.

Key Responsibilities:

* Proactively manage a cross tenure patch of properties, including properties managed on behalf of other landlords, providing customer focussed services in line with the company’s service standards and values.
* To become the key local contact for tenants, providing appropriate support and early intervention to sustain tenancies and maximise income.
* To work with vulnerable tenants, making appropriate referrals and liaising with partners and services to develop and monitor support plans.
* Carry out a range of visits to ensure tenancies are sustained and properties are kept in good condition.
* To provide customers with appropriate housing advice and where necessary carry out home visits to assist the rehousing process; this includes visits to approve mutual exchanges and registration of transfers.
* To proactively manage and investigate reports of nuisance and ASB to prevent escalation. Take appropriate action in each case, working in partnership with other services and agencies to seek a positive resolution.
* To undertake reviews of fixed term and introductory tenancies.
* To provide a responsive estate management service to ensure a clean, safe and sustainable environment, reporting and tackling environmental issues daily.
* Carry out scheduled inspections to support and compliment the daily identification of issues on estates and communal areas.
* To liaise with customers, other services, councillors and a range of partners, on occasion this will mean working outside of normal working hours.
* To support other company services and where appropriate to contact tenants or gain access to homes to minimise repairing and other costs and maximise income in line with the Company’s priorities.
* To promote range of customer involvement opportunities and undertake appropriate consultation exercises around the delivery of housing management services.
* To be responsible for managing priorities and achieving key performance targets in line with the Council’s performance indicators and service standards and those agreed at the annual appraisal.
* Such other responsibilities allocated which are appropriate to the grade of the post.

Applicant Requirements:

* Experience: 2+ years working within a similar role.
* Compliance: Proof of right to work in the UK and 2 x references.
* Travel: Clean UK driving license with the ability to commute to and from work independently.
* Hours: 37 hours p/w.

Working with Seven Social Care:

We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.

We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.

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