About LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centres and theatres.
Our organisation is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!
The Venue
Utilita Arena Sheffield opened in 1991, is a vibrant multi-purpose venue that hosts world-class concerts, sporting events, and family entertainment. With a capacity of up to 13,600, it is one of the UK's premier indoor arenas, having welcomed legendary acts like Elton John, Arctic Monkeys, and Oasis. The “House of Steel” is also home to the Elite League Grand Slam championship-winning ice hockey team, the Sheffield Steelers. Known for its electric atmosphere and iconic performances, the arena offers an exciting, fast-paced environment where no two days are ever the same.
Sheffield City Hall, a stunning Art Deco venue, has been a cultural landmark since its opening in 1932. Boasting three performance spaces, including the magnificent 2,271-seat Oval Hall, this historic venue hosts diverse events—from live music and comedy to conferences and community gatherings. Sheffield City Hall is at the heart of the city's vibrant entertainment scene with a rich history of performances by artists like The Beatles, David Bowie, and contemporary stars.
Joining our team means being part of Sheffield’s live events industry, helping create unforgettable experiences for thousands of visitors while working in two of the city’s most iconic venues.
About the Role
Working across multiple venues, you will provide daily support to Account Managers enabling them to share their workload in busy periods. Your role will include cash and banking reconciliation, general administration duties, liaising with agents to manage ticketing allocations, customer service, financial reporting and recording up to date risk assessments. As Operation Support you will also assist with set up and delivery of events, supervising small teams and provide front of house cover on event nights.
This role will sit across Sheffield City Hall & Sheffield Arena
What we can offer
Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days annual leave
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of % Pension so that your golden years are spent ticking off the items on your bucket list
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any glasses you require.
Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet
Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team
Key Responsibilities:
* To support the daily requirements of box office
* To operate and assist in any ticketing sales points
* To be responsible for all cash, cheque and card reconciliations
* Answer any customer enquiries including accessibility request and bookings
* Provide support for front of house team
* Maintain ticketing stock levels
* Liaise with tour companies to provide sales reporting and general information
* Deliver events across both venues
* Front of house cover when needed
* Manage weekly safe checks and maintain floats
* Provide, financial, sales and ticketing reports
* Build relevant ticketing offers liaising between promoters, TM Account Managers & Marketing
* Manage ticket inventory between venue and agents
* Be proactive in resolving customer issues
* Strive for continuous improvements in customer care
* Support Ticketing Account Managers to ensure the smooth running of events
* To undertake any other duties as requested by the management
* To ensure you are proactive in ensuring all counter terrorism measures within the venue are adequately implemented and to ensure all relevant training and information sharing in the venue and company counter terrorism practices and risk mitigations are undertaken
We are looking for someone with:
The knowledge, experience and skills essentially required for this role are as follows:
A desirable requirement would be as follows:
* Attention to detail & ability to work under pressure
* Excellent administrative skills – Office365
* Proficient excel skills
* Excellent literacy and numeracy skills
* Problem solving and initiative
* Previous experience in a fast-paced customer focused environment
* Positive, friendly approach.
* Previous Ticketing system experience (or similar)
* Experience of balancing event settlements
* Experience of supervising small teams
* Knowledge of risk assessments.
* Cash & banking reconciliation
Recruitment Process Outlined:
* 1st Stage- CV Screen
* 2nd Stage- Interview and Intray Exercise
Inclusive Workplace
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.
If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.
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