About the Role
We are seeking a highly organised and proactive Customer Service & Sales Support Coordinator to join our Leafletdrop team in Marlow. This role involves customer service, inbound call handling, sales support, administration coordination, and ongoing client management.
Key Responsibilities
* Act as the first point of contact for inbound client calls, emails, and chat queries
* Confidently handle high-volume inbound phone activity
* Manage bookings, orders, and service-related queries
* Support clients through the full order lifecycle
* Respond to sales and service queries and refer opportunities to Sales
* Create booking confirmations, delivery instructions, and reports
* Maintain accurate CRM records (including HubSpot)
* Support invoicing, reporting, and campaign administration
* Liaise with internal teams and external suppliers, including Royal Mail
* Support onboarding, shared inbox management, and general admin tasks
* Working hours 37.5 Monday to Friday, with hybrid working opportunities after a successful probation period
Benefits
* Annual leave enhanced with long service
* Company Pension
* Long service rewards: both financial and leave-based
* Health cash plan
* Life assurance scheme
* Critical Illness cover
* Access to our prestige benefits and rewards portal
* Career development opportunities
* Access to a well-established Employee Assistance Programme provider
Requirements
Minimum 1 Year of Customer Service or Client-facing Experience
Confident and professional telephone manner
Experience handling high-volume inbound calls (preferred)
Strong communication and organisational skills
High attention to detail and ability to prioritise workload
Strong IT skills, including Microsoft Office, intermediate Excel, and the ability to create professional documents and PowerPoint presentations
Ability to work in a fast-paced team environment
GCSEs (including English and Maths); A-Level/BTEC or equivalent
Desirable: Experience in the postal/logistics industry, Advanced Excel skills
Additional requirements:
* Occasional business travel may be required
* Flexible to work extra hours when needed
* Full UK driving licence (preferred for external meetings)
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