Overview
We have an exciting new opportunity at PCE for a Digital Platforms Coordinator to work as part of our Digital Business Support team.
The Digital Platforms Coordinator is a key role within PCE's Digital Team, managing the day to day operation of PCE's digital platforms and supporting end user adoption of PCE's digital tools.
Key tasks include the setup and configuration of new projects, managing user access, resolving platform issues, and maintaining data quality. The role holder will develop deep knowledge and understanding of the capability and potential of PCE's digital platforms to ensure we work towards using them better.
An aspect of the role will require the holder to triage Incidents & Service Requests that come into the Business Support Team, ensuring request information is sufficient to be able to resolve / fulfil them; assigning issues to relevant people within the BST; and actioning requests that fall under their own remit.
The role also involves working with JSON structures and supporting basic API configurations to streamline workflows and improve platform performance. This is a practical, people-facing role requiring empathy, digital confidence, and strong organisational skills to ensure successful outcomes for site and office teams.
Summary
Contract: Permanent
Location: Tamworth (Hybrid)
Reports to: Digital Platform & Process Manager
* Competitive remuneration package
* 25 days annual leave plus bank holidays, which increases during employment
* Enhanced Pension
* Life cover
* Private health insurance
* Employee Assistance Programme (EAP)
* Discretionary bonus, EOT Reward bonuses are based on business performance
Responsibilities
* Set up and configure new projects across platforms in line with WGLL and Digital Timeline processes
* Attend project start-up meetings, communicating digital requirements
* Support Digital Timeline owners to ensure business compliance against timeline activities
* Ensure project templates, permissions, and data uploads meets operational requirements
* Create and maintain JSON structures and assist with basic API setup and testing to support custom workflows and configurations
* Carry out ongoing updates and data entry tasks across platforms
* Validate information for accuracy and completeness
* Ensure that data reflected on both the Ynomia and Novade platforms are continuously aligned
* Maintain data compliance to agreed standards
* Manage platform user accounts and permissions
* Set up new users, update roles as required, and maintain access logs
* Removal of users, when access is no longer required
* Liaise with project leads to ensure correct access across all roles
* Ensure User Management complies to agreed standards
* Provide first-line support for platform-related issues, including resolving workflow errors
* Track recurring problems and work with the Digital Platform & Process Manager on systemic improvements
* New Starter platform inductions
* Triaging of requests that come into the BST, ensuring relevant information is in place at the point of creation
* 1st contact on technical enquiries relating to our supported platforms
* Assignment / escalation of tasks that require attention by other functions in the BST
* Create and maintain clear, concise training materials, user guides, and checklists that support different learning styles
* Support wider training initiatives in partnership with the Digital Team
* Keeps digital workflows and process documents up to date, ensuring all changes are captured and updated through PCE's document management system
* Promote consistent digital best practices and data standards across teams
* Conduct regular data quality checks and audits and follow up with a suitable action plan to drive betterment, working with the wider business to ensure improvements are achieved
* Be prepared to support other team members in the delivery of their priorities, as and when required
Skills
This role requires diligence and a systematic approach to ensure PCE's digital platforms deliver proficiently for the business at all times. The role holder will need to take ownership and will be responsible for the timely set up of projects and for driving digital process compliance by providing high quality, user friendly training material and support.
* High level of experience in the management of digital platforms
* Familiar with Microsoft 365 (especially Teams, Word, PowerPoint, and Excel)
* Basic understanding of JavaScript and JSON – able to interpret and edit data structures for platform configuration and troubleshooting
* Exposure to REST API concepts, able to assist with setting up endpoints, headers, and payloads in support of integrations
* Degree, HNC/HND, or equivalent experience in Construction Management, IT, Digital Engineering or related field
* ITIL v3/v4 (Desirable)
Knowledge:
* Understanding of project workflows and digital data capture tools
* Awareness of user access protocols, data quality standards, and platform governance
* Familiarity with basic API operation and how digital systems connect and exchange data
* Experience of supporting delivery of platform related projects, e.g. User management upgrade
* Experience of construction related platforms (Desirable)
Behaviours:
* Passionate about delivering a great service, as part of the Business Support Team, for PCE
* Committed to going the extra mile to get the job done
* Inclusive team player who keeps others in the loop
* Approachable, proactive, and solution-focused
* Takes pride in helping others succeed through effective support and communication
* Strong interpersonal skills – builds trust and rapport across all user groups
* Comfortable delivering 1-to-1 coaching / support to end-users
* Highly process driven, a completer finisher who strives to get things done
* High attention to detail, checks work thoroughly to ensure delivery is always 'right first time'
* An inquisitive individual who enjoys exploring the full capabilities of digital platforms and understanding how they operate
* Organised and adaptable, manages multiple onboarding and support activities efficiently
* Comfortable with working with large data sets
* Can work at pace, when required and strives to meet deadlines
* Strong command of written language, skilled in producing clear concise documentation
* Is a self-starter with a good level of confidence and personal motivation
About PCE
PCE Ltd is an employee owned, forward-thinking superstructure and façade construction specialist, delivering HybriDfMA 'system build' solutions on some of the most exciting and innovative projects in the UK. PCE is driven to provide our client partners with the best value, construction speed, and the highest levels of safety and quality, throughout our project delivery. We are a business that strives to deliver the best in everything we do and don't accept second best.
Our people are our partners. Not only is PCE a company equally owned by our people through our Employee Ownership Trust, we believe in the power of employee voice. Our philosophy of engagement, involvement and participation mean our people help make the decisions that define our identity, drive our business, and shape our future, and we all share responsibility for the continued success of PCE as well as the rewards that may come with it. We are proud of our innovation, excellent health and safety standards and numerous best-in-field awards, including the RIBA Stirling award.
Why PCE?
In addition to the great benefits that come with being an employee-owned business, PCE has many reasons why we stand out:
* Positive and motivated workforce through the eyes of our employee partners
* A family-feel culture
* Champions of employee engagement, employee voice and employee-driven change
* Competitive remuneration package
* Career progression opportunities
* Individual development programmes
* Full induction programme, with continued support and ongoing training
* Commitment to continuous improvement governed by innovation, sustainability and advanced digital techniques
Our People
We are proud of the working environment we have created, which allows our people, teams and business to thrive. We want candidates with the right attitudes, behaviours and work ethic to be a part of the successful team at PCE, as we believe that great teams are made up of a diverse blend of strengths, backgrounds, views and experiences. If you are hungry, reliable, have a positive attitude and are a self-developer, we would love to welcome you to our team
* All applicants must have a legal right to work in the UK
* All applications processed for legitimate recruitment purpose only
* PCE Ltd is an equal opportunities employer
Job Types: Full-time, Permanent
Benefits:
* Free parking
* Life insurance
* Private medical insurance
* Sick pay
Work authorisation:
* United Kingdom (required)
Work Location: Hybrid remote in Tamworth B79 7UL