Overview
Our client is looking for a Service and Maintenance Manager to lead the Service & Maintenance function, ensuring smooth day-to-day operations, driving efficiency, delivering excellent customer service, and identifying opportunities for growth and improvement. It would be highly beneficial if you come from a construction or engineering background.
Responsibilities
* Lead and manage the Service & Maintenance team, ensuring effective scheduling and coordination of workloads (daily, weekly, monthly).
* Work closely with the Technical Manager to optimise resource allocation and overall departmental performance.
* Act as the main point of contact for clients after engineers\' visits, handling requests, queries, and complaints professionally.
* Oversee customer satisfaction monitoring, introduce improvements, and help retain long-term client relationships.
* Manage all aspects of department invoicing - ensuring accurate, timely issue of invoices and follow-up of overdue payments in collaboration with Finance.
* Oversee administrative systems and ensure smooth integration with finance platforms.
* Support stock management, compliance checks, and adherence to all relevant safety and regulatory requirements.
* Prepare method statements, risk assessments, and other compliance documents where needed.
* Track and update engineer job sheets daily and ensure supplies are ordered on time.
* Represent the business at client meetings, maintaining a professional and positive image.
* Oversee refurbishment and warranty contracts in coordination with Project Managers.
* Monitor and manage vehicle/asset tracking systems.
* Identify and pursue opportunities for departmental growth, including up-selling, cross-selling, and contract renewals.
* Work with Sales and Marketing colleagues to implement and maintain an effective marketing strategy for the Service & Maintenance function.
* Carry out bi-annual staff appraisals and support team development.
* Collaborate with other departments to provide support where required.
* Contribute towards driving product and service sales.
Experience and Skills Requirements
* Strong organisational and time-management abilities, with the capacity to prioritise and multi-task.
* Excellent written and verbal communication skills, with confidence in client-facing situations.
* Team leadership experience, with the ability to motivate and manage staff effectively.
* High attention to detail and accuracy in all areas of work.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint) and ability to learn/use service management software.
* Knowledge of compliance, health & safety, and risk management processes desirable.
If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted
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