Job Description Greet, check-in, respond to requests and settle accounts while providing exceptional service Take initiative to add a personalized experience Dealing with payments Communicate with guests by emails and on the phone Willing to work morning or afternoon shifts according to the needs of the business Enrol our guests to Accor Loyalty Membership Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Service focused personality is essential; experience is an asset Dealing with guest complaints following Accor standards Great Communications with all departments Making sure all important information is passed to next shift and your colleagues Assure task list has been done Being proactive in sorting-out problems Working with Opera or a related system are a plus Fluency in English