Job title: Bank Receptionist Base: Opportunities across SW London. Contact: Theresa Dudley – Theresa.dudley@nhs.net Accountable to: Shift Manager Key working Shift supervisor, duty doctors, Relationships: and Operations managers Hours of Work: Zero hours contract - see times belowPay rate: Starting at £12.21 per hour Job summaryTo be responsible for reception duties, being point of contact for patients arriving at the SELDOC Healthcare Out of Hours (OOH) bases, being friendly and courteous manner, exercising discretion and confidentiality at all times and dealing with queries and making sure the appointment system operates efficiently. Key duties and responsibilities a) Ensuring that the site is open and ready for the start of the shift and locking the site up securely at the close of a shift.b) Setting up equipment and paperwork ready for the arrival of both Doctors and patients.c) To welcome all patients who attend SELDOC Healthcare bases in a courteous and professional manner.d) To operate the appointment system for patients required to attend SELDOC Healthcare bases.e) To answer enquiries, ensuring that these are dealt with promptly, prioritising urgent calls and recording and passing on accurate and timely messages.f) To accurately review Adastra computer database systems. g) To safeguard all SELDOC Healthcare’s equipment and property securely at the end of each shift.h) To report any potential hazards /risks immediately to the Shift Manager.i) To work with patients to provide feedback on the services they have received, as requested.j) To ensure the waiting room is maintained with up to date notices and information.k) To carry out ad hoc general office administrative and house-keeping duties as requested by the supervisor or management staff to help ensure the smooth running of the office, when there are ‘slack periods’ Corporate responsibilities l) To complete/attend all Mandatory training for the role as identified by the organisationm) To carry out the role in line with SELDOC Healthcare Operating Policies and proceduresn) To work as part of the team to ensure a positive and productive team environment is developed and maintained at all timeso) To report incidents and complete documentation as requiredp) To support colleagues in ensuring operational and management cover is available across all work streamsq) To maintain patient and staff confidentiality at all times Other dutiesThis job description is an outline only and is not definitive or restrictive in any way. It may be reviewed and amended in light of changing circumstances following consultation with the post holder. Working HoursFriday: 19:45-00:14Saturday: 18:45-00:14Sunday:18:45-00:14 Education/Qualifications 5 GCSE/NVQ or equivalent Customer Service Qualification A levels Experience Experience working with databases Experience with customer service in Health or Health allied industry Dealing with demanding customers Working with confidential, sensitive information in NHS setting Knowledge of ADASTRA NHS Complaints Procedure Knowledge Working knowledge of Microsoft and Office Software and/or databases for patients records/information Good telephone manner General Practice processes, services Qualities and Skills Excellent written, verbal and non-verbal communication Able to work to high standards Able to follow protocols Ability to prioritise own workload Able to work under pressure while maintaining the required standards Ability to work in a multidisciplinary team Other Ability to work respecting equality and diversity requirements with colleagues and patients Ability to cover shifts at short notice at other sites Flexible approach to tasks