Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe .
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Key Responsibilities
* Hands-on operational role, providing the highest standards of service, drinks preparation and bar organisation.
* Taking a leadership role in engaging with guests and exceeding their needs.
* Assisting the bar manager in training and developing all team members in five-star service and standards.
* Deliver efficient service of drinks, providing a professional and memorable experience for all our guests
* Have extensive knowledge of our beverage offering and confidently able to make recommendations to our guests.
* Meticulous in preparing drinks; accurately measuring, following recipes and making sure they're presented immaculately
* Be creative and contribute to the development of new drinks and offerings
* Proficiently up selling and encouraging team members to do the same
* Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us five-star standards
Key Skills, Qualities & Experience
* Hands on approach to work, always being productive and looking to improve
* Passionate about hospitality
* Detail orientated and drives standards
* Possess a positive attitude and a desire to learn
* Ability to meet deadlines and work under pressure
* Friendly, courteous and helpful with excellent communication skills
* Motivated to go the extra mile for guests and colleagues
* Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
Benefits
We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:
* Tips typically over £200 per month (£3,400 per year)
* Complimentary bespoke uniform and chef whites
* Complimentary meals whilst on duty
* Refer a Friend bonus - Earn up to £1000
* Holiday Buy/Sell Scheme
* Complimentary employee car parking
* Complimentary state of the art onsite gym - with personal trainer support
* 31 days annual leave (including bank holidays) increasing with service
* Professional development opportunities at all levels
* Reimbursement on work shoes, sight tests and professional memberships
* Modern and spacious discounted live in accommodation for eligible roles
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector. We support our employees do more with their money and help their wellbeing be providing access to a wide range of stand out well being support .
* We celebrate success. With an annual awards ceremony as well team events and incentives. xsngvjr Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
* Employee Assistance Programme helpline and online support, along with wellbeing champions onsite
* Team Member of the Month Awards
* Discount on Grantley Halls Restaurants, Spa products and Gift Shop
* Discounted stays at Grantley Hall, as well as other Pride of Britain Hotels
* Cycle to work scheme
* Access to Stream, allowing you to instantly access your wages
* Simplyhealth - Health cash plan