Role: Repairs Planner
Location: Dartford, DA2
Salary: £26k - £27k
Type: Perm, full time office.
8am to 5pm, Monday to Friday
Description of role:
To manage the future schedule of appointments. Work with clients, customers, sub-contractors, suppliers and supervisors to schedule appointments and make promises that you know we can keep
Key Responsibilities:
Take ownership and responsibility for identifying the customer’s needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
Take ownership of the forward schedule to ensure that future jobs are appointed in a way that will meet our contractual Service Level Agreements (SLAs)
Take ownership for and manage unscheduled jobs.
Effective use of the system to actively schedule available Operatives and Sub-Contractors to jobs.
Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.
Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers
Handling calls and emails from the client to log issues, deploy
Ensure that the system is updated in a timely manner so that the client and the Operations are in receipt of the most up to date information.
Experience
Social housing / repairs experience is essential
Good working knowledge of the following IT packages: Microsoft Office, Word &...