CBRE UK – Manchester, United Kingdom
Overview
Estate Manager - Exchange Quay role within CBRE UK. The property is a large commercial office estate located close to Media City in Salford. The on-site team consists of five CBRE team members. The role involves managing day-to-day operational activities in line with health and safety, environmental and company procedures, budgetary costs, and client/tenant requirements to meet customer service criteria and KPIs.
Role Purpose
Manage day-to-day operational activities in line with health and safety, environmental and company procedures, legislative requirements, budgetary costs and client/tenant requirements, while delivering the required customer service standards and KPIs.
Role Specific Particulars
The property is a large commercial office estate near Media City, Salford. You will be part of a site team of five members and will be an essential asset to the property, colleagues, clients and occupiers.
Key Responsibilities
* Commercial: Preparation, control and monitoring of the service charge budget in accordance with the client’s budget and time scales; prepare management reports as required by the business.
* Compliance: Be responsible for all health and safety compliance, regular audits, fire evacuations, updating emergency plans and site maps, and maintaining Meridian (Health and Safety tool).
* Proactively manage risk and oversee insurance compliance on-site with public and statutory bodies as applicable.
* Ensure a Crisis Management plan is in place and reviewed/tested annually.
* Assist with external contract compilation in conjunction with the Senior Facilities Manager and Procurement Department; ensure procurement aligns with company policy.
* Compile and maintain management information and records (asset register, emergency plans, plant testing, etc.).
* Liaise with local authorities as appropriate and perform other duties as needed by the business.
* Customer Service and Quality: Maintain/build high standards of building fabric (internally and externally), ensure planned maintenance is carried out on schedule, and monitor facilities management works with service providers/contractors.
* Develop and maintain occupier relationships; attend tenant meetings and ensure high standards of service for operational needs.
* Oversee contractor work to ensure contractual standards are achieved and maintained.
* People Management: Direct line management of on-site CBREMS employees, ensuring training is aligned with role requirements; conduct regular performance reviews and set SMART objectives in line with company standards and timetable.
Person Specification / Requirements
* Educated to degree level or equivalent preferred.
* Experience in facilities management of property or portfolio; includes line management and management of service agreements.
* Knowledge of technical aspects of premises management.
* Excellent customer service, interpersonal and communication skills.
* Good awareness of Health and Safety legislation and environmental protection requirements.
* IT literate with experience of industry-specific IT applications.
* Ability to work on own initiative in a pressurised environment.
* IOSH qualification essential; NEBOSH qualification desirable; IWFM qualification desirable.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
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