Position: Regional Service Controller
Location: Halifax
Salary: £35,908
Shift: Monday-Friday 8.30am-5.00pm
Contract: Permanent
Benefits: Pension: 6% employer, 5% employee ,25 days holiday (plus statutory), Death in service 3x annual salary, Company sick pay scheme and free onsite parking
Duties of the Regional Service Controller
Take the lead in keeping a high-performing service operation running smoothly.
* Are you highly organised, confident under pressure, and passionate about delivering outstanding customer service?
* We’re looking for a Regional Service Controller to manage all maintenance, repair, and breakdown activities across a defined region—ensuring customers receive fast, efficient, and reliable support.
In this role, you’ll be the central point of coordination between customers, mobile service engineers, and internal teams.
* Handle incoming repair notifications, schedule engineers based on capacity and location, manage service inspection contracts, track job progress, and keep all documentation up to date within internal systems.
* Monitor KPIs such as overdue services, safety defects, WIP levels, and documentation accuracy, playing a key role in maintaining high operational standards.
Required skills for the Regional Service Controller
* The ideal candidate will be a strong communicator with excellent planning skills, the ability to make decisions with incomplete information, and a knack for problem solving.
* You should be comfortable working in a busy environment, prioritising tasks independently, and helping drive improvements within the department.
* A commitment to great customer service, willingness to learn, and a proactive, team-focused mindset are essential.
* Experience in a similar role (dealing with vehicle breadowns, scheduling services etc) is essential, and knowledge of the HGV sector is a bonus.
* Proficiency with Microsoft Office, especially Excel, is also required.
If you’re ready to take ownership of a dynamic regional workload and support the smooth delivery of field service operations, we’d love to hear from you.
Please apply to this advert with an updated copy of your CV
INDPB