Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English
Gwahoddir ymgeiswyr i wneud cais yn Gymraeg, ni fydd unrhyw gais a gyflwynir drwy gyfrwng y Gymraeg yn cael ei drin yn llai ffafriol na cheisiadau a wneir yn y Saesneg'
Please check your email account regularly
. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Job Overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE TRUST.
Clinical Contact Centre Training Assistant
Are you an experienced user of the Clinical Decision Software System (CDSS) and do you have passion and drive to support Clinical Call Centre (CCC) staff in the workplace?
The post holder, as a member of the Education, Professional and Clinical Practice Team (Nursing), will contribute to the provision of high quality systems training, within the clinical contact centre, for new and existing staff. The post holder will prepare, deliver and assess competency based classroom training, preceptorship and work place coaching to call taking staff, using clinical decision software support systems (CDSS). This may include the delivery of accredited educational programmes.
Main duties of the job
The post holder will also contribute to the development of clinical decision software systems by undertaking supervised user testing
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person specification
Qualifications And Knowledge
Essential criteria
* 5 GCSE or equivalent
* NVQ Level 3 or equivalent experience
* Accredited Clinical Decision Software Trainer or willing to work towards
* Evidence of continuing professional development
* Evidence of ICT literacy
Desirable criteria
* Teaching certificate or suitable experience
Experience
Essential criteria
* Extensive experience in the use of telephone prioritisation and CDSS
* Previous experience of supporting/preceptoring/mentoring staff in a clinical contact centre environment
Desirable criteria
* Recent experience as a CDSS Trainer
* Implementation experience of IT systems within the NHS
Aptitude and Abilities
Essential criteria
* Displays excellence in non-clinical call taker role
* Strong communication skills, verbally and written
* Good time management
* Ability to work under pressure, maintaining a professional approach at all times
* Training capabilities
* Training methodologies
* Good working knowledge of Microsoft Office
* Organisational skills
Desirable criteria
* Good negotiation skills
* Change management skills
* An understanding of risk management
* Ability to speak Welsh
Other
Essential criteria
* Able to work flexibly, around staff rotas, including during out of hours periods
* Able to travel to other geographical areas for work,meetings/conferences as required
The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a
Health and Care visa
or
Skilled Worker visa
, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting
Work in the UK
. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Welsh language skills are desirable
Documents to download
* Job Description and Person Specification – English (PDF, 744.5KB)
* Job Description and Person Specification – Welsh (PDF, 744.5KB)
* Occupational Health Functional Requirements Form (DOCX, 648.8KB)
* CEO letter (PDF, 287.0KB)
* NWSSP Recruitment Services Privacy Notice (PDF, 696.3KB)
* CEO - Cymraeg (PDF, 288.1KB)
* WAST Behaviour Pack (PDF, 639.1KB)
Further details / informal visits contact
Name Jessica Taaffe Job title Senior Practitioner Educator Email address Additional information
Jessica Taaffe