Job Number
BU03836
School/Department
Quality Enhancement Unit
Grade
5
Contract Duration
Permanent
Responsible to
Deputy Academic Registrar (Quality & Standards)
Overview
The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:
1. Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
2. Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
3. Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.
Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.
Purpose of the Job
The Quality & Standards Administrator will assist the Deputy Academic Registrar (Quality and Standards) and wider team in the administration of activities that assure the quality and ongoing enhancement of university programmes. This will include providing administrative assistance for the work of CELT, including providing support for the peer observation process and logistical arrangements for the annual CELT conference and CPD programme. In addition, during busy periods, the role holder will support the wider team with quality assurance tasks which may include the preparation of validation/revalidation events and administration relating to external examiner processes or academic integrity procedures. The role holder will also update webpages, Microsoft Teams folders and other sources of information with pre-prepared materials, to support the quality and standards information available to the university community.
Main Duties and Responsibilities
Administration and Service Delivery
4. Provide high-quality administrative support for the management of the day-to-day administrative tasks relevant to the role.
5. Coordinate and manage arrangements for meetings, events, and schedules to support team objectives and student needs.
6. Provide front-line support to students, staff, and external stakeholders handling inquiries and directing them to the appropriate services where necessary, ensuring a high standard of customer service.
7. Assist in producing clear, accessible written communication materials, including emails, and staff or student resources.
Data Management
8. Collect, input and maintain accurate records on student information systems, ensuring data integrity and compliance with university policies and procedures.
9. Compile, monitor, and report on data as directed, to support evidence-based decision-making and compliance requirements.
10. Assist in monitoring data accuracy and resolving inconsistencies or errors.
11. Ensure personal accountability in the management and safeguarding of student information and other confidential materials.
Problem Solving
12. Address routine problems or issues promptly, ensuring a professional and student-focussed approach.
13. To provide advice and guidance to students/staff in relation to established policy procedure (these queries may have been escalated from G4 assistants).
14. Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.
Collaboration and Teamwork
15. Work closely with colleagues across teams and departments to support joined-up service delivery, providing support to peers during busy periods or absences
16. Build and maintain effective working relationships with internal and external stakeholders (e.g., academic staff, external agencies).
17. Support the implementation of new systems, processes, or initiatives to improve student and staff experiences.
18. Contribute to the success of university-wide events by providing support at activities including open days and graduation ceremonies, where participation is arranged in advance with the line manager.
Communication and Liaison
19. Communicate clearly and effectively with students, staff, and external stakeholders, addressing queries and responding efficiently to routine requests.
20. Liaise with other university departments and external bodies to facilitate seamless operations and ensure alignment with institutional practices.
Compliance and Professional Development
21. Provide administrative support for audits, reviews, or other compliance-related activities, ensuring use of proper documentation and accurate record-keeping for accountability and reporting purposes.
Other Duties and Responsibilities
Specific Responsibilities for the Role
22. To provide efficient administration support the Quality and Standards team to support a range of assurance processes and enhancement activity.
23. To monitor inboxes/helpdesk queries, resolving simple queries and develop an understanding of quality assurance, enhancement and regulations to be able to effectively escalate issues and pass on enquiries to the relevant colleagues across the University community.
24. To request updates from colleagues across the academic and professional services domains to maintain accurate records in action plans in line with agreed deadlines.
25. To provide assistance with logistical arrangements for events including the annual CELT conference, CELT CPD activity and training events or workshops.
26. To update the information available to external stakeholders, staff and students relating to quality and standards and CELT on the website, intranet or similar, using materials or content provided by senior staff.
27. Any other duties appropriate to the grade, as required by line management.
Other duties
28. The post holder will be expected to participate in performance review and developmental activities including attending training sessions, team meetings, or workshops to develop skills and enhance knowledge.
29. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
30. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
31. The post holder must comply with relevant legal and financial policies and relevant institutional policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person Specification
Qualifications/Training
Essential
32. Educated to GCSE level or NVQ level III in an appropriate subject e.g. Customer Service or Business Administration or possess equivalent experience
33. Proficient in the use of Microsoft Office applications (Word, Excel, Access etc)
Desirable
34. ECDL Certificate
Experience/Knowledge
Essential
35. Experience of working within an office /administrative environment
36. Proficient in the use of Microsoft Office applications (Word, Excel etc)
37. Experience of dealing with queries and providing information to individual enquirers
Desirable
38. Experience of working within a Higher Education environment
39. An understanding of the importance of quality processes
Skills/Abilities
Essential
40. Good communication and inter-personal skills, with the ability to communicate effectively, both orally and in writing
41. Excellent organisational skills and ability to handle a varied and demanding workload
42. Accurate data entry and attention to detail
43. Ability to be proactive and identify and recommend changes for improvement where appropriate
44. Ability to manage workload, prioritise tasks and meet deadlines
45. The ability to communicate through the medium of Welsh, both verbally and in writing, is essential for this role.
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.