Customer Programme Manager Location: Fairford Contract: Permanent We are recruiting for Customer Programme Manager who will ensure the delivery of aerospace projects for clients. You will be responsible for customer interaction and managing of all operational and financial aspects of projects. This will involve costs, pricing, profit, working capital and customer service. Role Requirements – Customer Programme Manager Serve as the primary point of contact for all operational and commercial matters related to assigned customer accounts. Build and maintain strong relationships to enhance customer satisfaction and retention. Lead customer interactions, including regular meetings, business reviews and strategic discussions. Ensure all customer commitments on delivery, quality and service are met or exceeded. Proactively identify opportunities to expand business within existing accounts. Manage and resolve customer issues, conflicts and escalations promptly and effectively. Customer Account Management The ideal candidate for the Customer Programme Manager role would have: Drive account profitability by managing pricing, costs and margins effectively. Ensure accurate and timely financial forecasting, including revenue, order intake and backlog. Oversee contract execution to minimize risk and ensure compliance with company policies. Secure timely payment collection and manage pricing deviations efficiently. Work with internal teams to ensure that tooling, non-recurring costs and labor services are delivered profitably. Operational Performance & Risk Management Collaborate with Operations teams to ensure seamless execution of customer orders. Maintain accurate data within ERP and CRM systems to reflect customer requirements and commitments. Ensure strong working capital performance, including inventory management and accounts receivable collection. Drive continuous improvement initiatives to enhance service levels and operational efficiency. Monitor industry trends and customer needs to anticipate risks and opportunities. Some UK, and occasional international travel may be required. For more information on this role, please contact Juls Bujalska on 01453 852541 or send a copy of your CV to Julia.bujalska@omegaresource.co.uk Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.