L1/L2 level profiles.
Routing Switching, Networking Experience Mandatory.
Duration of contract: 1 year contract.
Precise location: Primarily split between 2 UK locations - Windsor & Branston, with occasional travel to sites in Europe like Frankfurt, Paris etc.
Key Responsibilities
* Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
* Design, implement, and support enterprise LAN, WAN, and DC networks.
* Ensure high availability, performance, and security of network infrastructure.
* Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
* Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
* Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
* Maintain accurate documentation of activities, incidents, and changes performed on-site.
* Coordinate with remote network operations teams to resolve escalated issues promptly.
* Ensure compliance with customer security and operational standards during all activities.
Required Skills & Qualifications
* L1/L2 experience in network operations and support or data center environments.
* Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
* Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
* Ability to work independently and follow detailed technical instructions from remote teams.
* Ability to work independently on the deployments and transformations.
* Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
* Excellent communication and coordination skills.
Preferred Certifications
* CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
* Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.
Work Environment
* On-site role at customer data centers and offices.
* May require flexible hours or on-call support for critical incidents.
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