Role Purpose:
The purpose of this Inside Sales role at Sonova is to promote the full range of Phonak hearing aids, wireless accessories and business support tools to Specsavers, NHS Hospitals and local education authorities. Inside Sales work closely with customers, both individuals and healthcare professionals, to understand their needs, provide information about Sonova's hearing solutions, and guide them through the sales process.
About The Role:
Customer Engagement: Interacting with customers via phone, email, or online platforms to address their inquiries, provide product information, and assist with their purchase decisions. Inside Sales representatives build rapport with customers, understand their requirements, and offer suitable solutions.
Lead Generation: Actively identifying and pursuing potential leads for Sonova's products and services. This may involve conducting market research, cold calling, following up on marketing campaigns, and leveraging customer databases to identify new sales opportunities.
Sales Support: Collaborating with the sales team to provide support throughout the sales cycle. Inside Sales representatives assist with preparing quotes, processing orders, coordinating deliveries, and addressing any customer concerns or issues that arise during the sales process.
Product Knowledge: Developing a deep understanding of Sonova's hearing solutions, including hearing aids, wireless accessories, and related technologies. Inside Sales representatives stay up to date with product updates and industry trends to effectively communicate the benefits and features of Sonova's offerings to customers.
CRM Management: Utilizing customer relationship management (CRM) software to maintain accurate and up-to-date records of customer interactions, sales activities, and pipeline management. Inside Sales representatives ensure data integrity and use CRM tools to track leads, conversions, and sales performance metrics.
Collaboration: Working closely with cross-functional teams, such as marketing, customer service, and technical support, to ensure a seamless customer experience. Inside Sales representatives may collaborate on marketing campaigns, provide feedback on customer needs, and share insights from customer interactions to improve sales strategies
Create sense: Your Contribution
About You:
Essential:
Desired:
Education
High school or equivalent
High school or equivalent
Experience
Experience in selling products remotely and generating revenue
Familiarity with sales CRM systems & MS-Office applications
Possess excellent presentation skills to lead virtual and in person meetings
Planning and organisational skills with the ability to work calmly under pressure.
> 2 years’ experience working within sales, marketing or account management within a B2B environment
Profound knowledge working with Salesforce and MS-Office applications
. Skills
MS Office
Professional Strengths
Negotiation skills: Possess negotiation skills to reach mutually beneficial agreements with customers
Demonstrate commercial awareness
Strong listening and presentation skills
Personal Competencies
Communication skills: Excellent verbal and written communication skills
Active listening: Be able to understand customer needs, concerns and preferences
Customer-centric mindset: Should genuinely care about customer satisfaction, be responsive to their inquiries and proactively anticipate their needs
Product knowledge: Solid understanding of products, features and benefits
Problem solving: Be able to analyse situations, think critically and provide effective solutions
Time Management: Effective time management skills, able to prioritise and allocate time affectively to manage multiple tasks
Adaptability: Able to adapt to evolving market conditions, new technologies and shifting customer needs
Results orientated: Should be driven by achieving sales targets and contributing to the overall success of Sonova
Teamwork and collaboration: Be a team player, collaborate effectively and foster positive working relationships
Social Competencies
Relationship building: Build trust and cultivate positive relationships
Customer service orientation: responsive, courteous and attentive to customer need
Conflict resolution: Be able to handle disagreements, find solutions, and maintain positive relationships
Networking: Actively network with customers, industry professionals and colleagues to generate new opportunities