Floating Support Worker
We are seeking a compassionate and motivated Floating Support Worker to empower people across Southend to sustain their tenancies and rebuild independence.
Position: Floating Support Worker
Salary: £28000pa
Location: Southend-on-Sea
Hours: Full time, with some evening/weekend flexibility
Contract: 12-month fixed term
Closing date: 20th January 2026
About the Job:
This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment support to people living across Southend. You will work flexibly in the community, helping individuals maintain their homes, improve wellbeing and prevent homelessness.
Key responsibilities include:
* Providing person-centred, trauma-informed support that promotes dignity, empowerment and psychological safety.
* Carrying out gentle, client-paced assessments and co-producing SMART support and safety plans.
* Offering practical, non-judgemental guidance around home safety, hygiene, clutter, routines and tenancy responsibilities.
* Completing trauma-informed risk assessments and responding appropriately to safeguarding concerns.
* Identifying early tenancy risks and taking proactive steps to prevent homelessness.
* Working collaboratively with landlords, local authority housing teams, health services, substance use providers and community organisations.
* Maintaining accurate, strengths-based case notes and outcomes using internal systems.
* Supporting clients to build confidence through education, training, volunteering and community participation.
* Facilitating group activities that promote belonging, empowerment and psychological safety.
* Caseloads are varied and dynamic, typically up to 30 clients, and you’ll work closely with colleagues across the service to ensure holistic, coordinated support.
About You
* You will be someone who brings warmth, patience and a genuine commitment to trauma-informed practice. You’ll have experience supporting people with complex needs such as trauma, rough sleeping, mental or physical ill health, or substance use.
* You will also bring:
* Strong understanding of trauma, psychological safety and how trauma affects engagement.
* Knowledge of safeguarding, homelessness pathways, tenancy sustainment and welfare benefits.
* Ability to build trusting relationships with people who may distrust services.
* Skills in de-escalation, grounding techniques and supporting emotional regulation.
* Confidence managing a community-based caseload independently.
* Good IT and record-keeping skills, plus basic numeracy for budgeting and bills.
* A non-judgemental approach to supporting clients with home safety, clutter and cleanliness.
* Reliability, consistency, strong boundaries and a commitment to equality, diversity and inclusion.
* Flexibility to work some evenings, weekends and bank holidays is required.
About the Organisation
You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. The organisation is values-driven, person-centred and committed to trauma-informed practice, inclusion and long-term recovery.
Other roles you may have experience of could include:
Tenancy Support Worker, Housing Support Worker, Homelessness Support Worker, Outreach Worker, Keyworker, Recovery Worker, Supported Housing Officer, Community Support Worker, Complex Needs Worker, Resettlement Worker.