Overview
ICT Business Support Analyst
£14.71 per hour - PAYE • £19.61 per hour - Umbrella • 3 Month Contract Initially with potential for permanency • Full Time
A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking for an immediate start.
Responsibilities
* To log, monitor and resolve service desk calls within agreed service levels
* Provide first line and second line support to the council's user base
* To install, configure and test hardware and software components.
* To work in an agile and flexible manner, including remote home-working and office working on a rota basis.
* To undertake routine operational tasks, including completing and monitoring data backups and restores.
* To liaise with users, support services and third-party suppliers.
* To be part of the IT emergency standby/on call rota, with remuneration being paid in accordance with the council's agreed Standby policy
* Work within an ITIL service management framework
General responsibilities
* To always see the service through the eyes of the customer and make suggestions for improvement where appropriate
* To carry out duties efficiently and effectively
* To constantly challenge your own performance and make improvements
* To help build pride, passion and reputation
* To participate in the Council's appraisal scheme and to undertake any necessary training and development as identified for the job role
* To ensure high standards of health and safety practice in accordance with council policy, including the health and safety and welfare at work of themselves and colleagues.
* To promote the Council's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.
* To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line manager
* To assist in the event of a civil emergency in any way as instructed
This is a fantastic opportunity to join an established organisation that offers potential long-term contracts.
If you feel the above role suits your skills and abilities then please apply immediately
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