We're VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people
We're recruiting for an
Empty Homes Supervisor
contractually based out of our
Basingstoke
office, covering the North Hampshire area. This is a full time, permanent role, working 37 hours per week. Your time will be split between working in the office, spending time out on-site with your trade team, and allows for hybrid home working. A minimum of 20% of your time will be office based to promote collaboration between colleagues across the business.
Want to know what we can offer you?
* 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
* A productivity-related bonus scheme to enhance your take-home
* Use of a company van & fuel card for your work travel
* A generous contributory pension of 6%. We'll match employee contributions between 7% and 10%
* Life assurance paid at x 3 annual salary
* Private medical insurance
* Health care cash plan called Medicash
* Enhanced pay for maternity, paternity, adoption and shared parental leave
* Access to counselling, legal and financial information
* Electric car scheme
* Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
Here's The Facts About The Role
As an Empty Homes Supervisor, you'll line manage a team of multi-disciplined trades staff, making sure they deliver a first-class, value for money repairs and maintenance service. You'll ensure that all works carried out are completed to a high standard and within agreed service level agreements (SLAs). You'll do this by regular work in progress and post-work inspections, and will conduct regular 1-1's/90-day reviews for your team, making sure any training needs are identified and that they remain fully skilled to carry out their roles.
With your focus on delivering a great customer experience, you'll work with your team to ensure an exceptional level of quality assurance is provided. But, when on the occasions where complaints are made, a full investigation is carried out to resolve matters quickly. You'll be tasked with making sure the right action is taken to reduce complaints in future, the quality of the works improves, and customer satisfaction increases. You'll also be responsible for making sure that all works are carried out in line with best value, taking full responsibility for the costs within your team.
You'll have a strong technical background of providing a maintenance and repairs service within a supervisory/senior position. It's necessary to have an existing knowledge and experience of property construction and problem diagnosing / resolving. You'll be a strong leader with a track record of successfully managing a team. And will be a confident communicator who remains professional and calm under pressure. To succeed In this role, you'll be results driven to meet/exceed targets and continually seek to improve our service.
Offers are subject to a satisfactory DBS check.
As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. Occasionally you may be required you to drive one of our vans for business use, so you'll need a full, clean, current UK driving licence (held for at least 1 year) to be able to drive one of our vans.