Operational Resource Planner 37 hours per week | Monday to Friday Core hours: 09:00 – 17:00 We are looking for an Operational Resource Planner to support the delivery of a comprehensive, efficient, and customer‑focused repairs service. In this busy and fast‑paced role, you will coordinate and schedule daily workloads for trade operatives and contractors, ensuring appointments are managed effectively, resources are maximised, and key performance indicators are consistently achieved. You will play a vital role in maintaining accurate systems, resolving scheduling challenges, and delivering a high standard of customer service to tenants and stakeholders. If you thrive under pressure, enjoy problem‑solving, and have excellent attention to detail, we would love to hear from you. Key Responsibilities * Coordinate and schedule daily workloads for trades colleagues and contractors * Manage appointments and diaries to ensure service targets and KPIs are met * Maintain accurate records using both manual and computerised systems * Resolve scheduling issues efficiently to minimise disruption to customers * Communicate directly with tenants, colleagues, and stakeholders * Monitor performance data and contribute to service improvements * Deliver a professional, customer‑focused service at all times Essential Criteria * Proven experience managing appointments and diaries f...