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Service Support Officer (M365), nes office location, uk
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Client:
NHS Scotland
Location:
nes office location, uk, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
398aff56921c
Job Views:
5
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Service Support Officer (M365)
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
This post is to provide service support duties to the national M365 operational team in provision of existing supported products like Teams, Exchange, InTune, Azure, identity, SMS and mail relay to NHS boards across Scotland.
Working with operational service managers and technical support colleagues, you will support the team and boards to ensure services remain stable, well managed in line with customer (NHSS) SLAs with a focus on continued service improvements.
The Candidate:
Applications are invited from individuals who have strong customer focus and communication skills.
You will be expected to deliver a high standard of service provision to a number of complex stakeholder groups across NHSS, you must be organised and have experience of working within a team of multi skilled individuals.
Experience of providing service support using ITIL methodologies at national level is extremely advantageous.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS
Benefits:
Ourbenefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure .
Inclusion:
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on [emailprotected]
Further information:
For an informal discussion on the post, please contact Jamie Christie, M365 Service Manager, via email – [emailprotected] or Clair Brownie, M365 Software & Asset Manager, via email – [emailprotected]
Closing date for completed applications is Thursday 15th May 2025
Further information on NSS is available from: https://www.nss.nhs.scot/
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
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