Overview
An exciting opportunity has arisen in Northumberland NHS Talking Therapies for a Service Manager to support the delivery of our operational services. Our Talking Therapy team consists of a range of Psychological therapists working across steps 2, 3 and 4 delivering NICE evidenced talking therapies and an admin team. The team is led by a Clinical Lead, Deputy Clinical Lead, Office Manager and Step Leads. Treatment is delivered by telephone, in groups, face to face and using digital therapy options.
About the role
NHS Northumberland Talking Therapies provides Talking Therapies services to the communities of Northumberland on behalf of the NHS. Our practitioners deliver a range of therapies up to and including Step 4 interventions. The role of Service Manager provides strategic operational leadership of the service and is jointly responsible with the Clinical Lead in the planning, development and delivery of a high quality, responsive and accessible NHS Talking Therapies service. You will support and be responsible for the operational, financial and workforce management, identifying best practice and demonstrating a commitment to continuous improvement. You will develop positive relationships with key stakeholders, partners and sub contractors, delivering contract reports to our commissioners and ensuring that NHS Northumberland Talking Therapies remains a respected and valued partner within the changing mental health landscape.
Responsibilities
* To manage the Service including operational management of the Prime Provider and contract management of identified Sub-Contractors, where applicable
* To be responsible for ensuring overall performance is achieved and reported in line with local and nationally agreed targets
* To identify and implement opportunities for expansion of the service and growth into developing areas within the overall IAPT programme
* To act as decision making and problem solving lead within the service
* To ensure service-wide understanding and implementation of risk management best practice
* To act as lead for overall promotion for MHM in the region
* To make sure that the service and all its staff comply and work within MHM core values, policies and procedures
* To lead on collaborative work with other MHM IAPT services across the country promoting best practice and shared learning
About us
Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.
What we offer
You will go through our comprehensive, in-person training program in your first weeks of employment which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues. In addition, you will receive:
* A minimum of 27 days annual leave per annum, plus statutory holidays, rising with length of service
* A 5% contributory pension scheme, with the opportunity to increase contributions
* A holistic approach to your health and wellbeing, including Employee assistance programme and personalised wellbeing action plans
* Enhanced family friendly policies, pay and leave
* Cycle to work scheme
* Discounted gym membership
* Healthcare cash plan
* A discount platform covering online, high street and supermarket purchases
* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career
Details
Closing date: 2 weeks
Anticipated Interview Date: TBC
Date posted: 08 September 2025
Pay scheme: Agenda for change
Band: Band 8a
Salary: £55,960 to £55,960 a year
Contract: Permanent
Working pattern: Full-time
Reference number: R000189
Job locations: Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB, Morpeth, NE61 2DB
Job responsibilities
Job Title: Service Manager
Hours of work: 37.5 hours per week
Salary: £55,960
Location: Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB
What we offer (continued) information included above.
What we are looking for
Person Specification
Qualifications
* Degree level (or equivalent) training in a health or management subject. A commitment to Continuing Professional Development and record of achievement
Experience
* Experience of all aspects of staff management. Experience of management, including project, service and operational management. Experience of managing and delivering to agreed budgets. Experience of performance management and performance appraisals. Experience of setting and delivering to agreed targets. Experience of working to clinical governance agreements. Experience of recruitment.
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Mental Health Matters
Address: Unit 4, Telford Court, Morpeth, Northumberland (unit 1,4,5 & 8), NE61 2DB, Morpeth, NE61 2DB
Employer's website: https://www.mhm.org.uk/ (Opens in a new tab)
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