Facilities Helpdesk Controller
Leeds - White Rose Park (with 1 day hybrid home working)
Permanent
£27,000 - £27,500 + private healthcare + Flexible Benefits
Summary
We’re excited to offer a fantastic opportunity for a Facilities Helpdesk Controller to join our dynamic team at the newly opened Leeds Facilities Office in White Rose Park. In this role, you’ll work closely with our Service Centre team to manage and allocate resources, ensuring that all planned maintenance, remedial, and reactive works are completed efficiently by our engineers
Some of the key deliverables in this role will include:
* Oversee the delivery of Planned Maintenance, Remedial, and Reactive works for designated clients.
* Update NG Bailey’s system with new work orders and assign them to either NG Bailey engineers or approved subcontractors.
* Ensure engineer workloads are balanced by considering geography and availability, reassigning tasks as necessary.
* Confirm all completed works have the appropriate paperwork attached and ensure work orders are updated and closed in the system.
What we’re looking for :
We’re seeking someone who thrives in a customer-facing role and enjoys interacting with clients and customers by email and phone. Ideally, you will have:
* Strong Communication Skills: Clear, concise, and professional interaction with clients and team members.
* Organizational Ability: Comfortable managing tasks and schedules in a fast-paced environment.
* Tech-Savvy: Proficient in using computer systems; previous experience with facilities management systems is a bonus, but a willingness to learn is essential.
* Attention to Detail: Ensuring all paperwork is accurate and work orders are properly completed
Benefits:
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
1. 25 Days Holiday +