Highlands Surgery is looking for a friendly, motivated, and proactive receptionist / care navigator to join our welcoming and supportive team.This is a part-time role (20 hours per week), worked over 4 flexible days (Monday to Friday). Shifts are 5 hours, either 08:00-13:00 or 13:30-18:30, offering a good work-life balance.
Main duties of the job
This is a fantastic opportunity to join a busy GP practice where you will play a vital role in supporting patients and helping them access the care they need. No two days are the same, and you'll be part of a team that truly makes a difference in the local community.
About us
Highlands Surgery is a well-established, forward-thinking practice committed to delivering high-quality patient care within a supportive and collaborative environment. We are proud to have been rated Outstanding by the Care Quality Commission (CQC), reflecting our commitment to excellence and continuous improvement.
Our team includes 3 GP partners, 3 salaried GPs, 4 practice nurses, 1 advanced nurse practitioner, and 2 healthcare assistants, alongside a large and dedicated administrative team. We work closely together to ensure patients receive efficient, compassionate care.
We are a GP training practice, with up to 3 GP registrars at any one time, creating a positive and dynamic learning environment.
We also work in partnership with our primary care network (PCN), supporting patients through a wider multidisciplinary team within the community.
* Supportive and friendly team environment
* Opportunities to learn and develop
* A varied role within a busy practice
* A chance to make a real difference to patient care
Job responsibilities
Main Duties of the Role
* Welcoming and directing patients in a professional and friendly manner
* Managing appointment bookings efficiently
* Handling patient queries and concerns (face-to-face, online, and via telephone), and signposting to the appropriate team member or service
* Processing letters, completed forms, and specimen requests
* Providing guidance on practice procedures
* Registering new patients
* Maintaining accurate patient records, including scanning, filing, and general administrative tasks
Person Specification
General practice is a fast-paced and rewarding environment where no two days are the same. We’re looking for someone who is calm, approachable, and able to work efficiently under pressure, with a genuine commitment to helping others. You don’t need previous experience in a healthcare setting, we are happy to train the right person. If you’re quick to learn, enjoy working with people, and can adapt in a busy environment, we’d love to hear from you. You will:
* Be a reliable and enthusiastic team player
* Have excellent communication and interpersonal skills
* Be able to handle sensitive situations with empathy, discretion, and confidentiality
* Feel confident working with the public, including in occasionally challenging situations
* Demonstrate strong organisational skills and attention to detail
* Have good IT skills and confidence in administrative tasks
* Be flexible and willing to occasionally adjust working hours to support colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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