About Simon Community Scotland
People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards their future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right and make it happen – not only for the people we support, but also for each other. We care for and support each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland team.
Job Summary
The new “Ask and Act” pilot in the Housing (Scotland) Bill introduces a legal duty for public bodies (including police, health services, and social landlords) to ask people about their housing situation when they come into contact with them and to take action if a risk of homelessness is identified. The aim is to shift homelessness support from crisis response to early intervention, giving people more time and support to prevent losing their home. By embedding structured questions, trauma‑informed approaches, and clear referral pathways, it ensures that people at risk receive timely, person‑centred support. The duty also encourages multi‑agency collaboration, better data sharing, and co‑ordinated services, ultimately reducing reliance on temporary accommodation and the trauma associated with homelessness.
Ask and Act leads will play a key role in delivering the Ask and Act duties within the Housing (Scotland) Bill through Beyond The Call: Purple Light pilot, within the Creating Safer Communities consortium.
As part of a small, specialist team, each person will lead on a key pathway:
1. Justice and Policing
2. Health and Paramedic
3. Banking and Employability
4. Community and Partnerships
As Community and Partnerships Lead Practitioner, you will be operating across both Police Scotland and SAS Purple Light Ask & Act projects and will focus on connecting people at risk of homelessness to community‑based support networks and resources. You will develop and maintain relationships with local community groups, third‑sector organisations, and peer networks to ensure a wide range of accessible, person‑centred opportunities for social connection, skills development, and wellbeing.
The Community and Partnership Pathways Lead will work directly with people referred through police and health to identify their interests, strengths, and needs, creating tailored plans that link them into activities, volunteering, and supportive networks that promote belonging, resilience, and independence.
They will collate feedback from participants and community partners to continuously refine and expand community engagement opportunities, ensuring services are responsive, inclusive, and culturally sensitive. By embedding people into supportive community networks, this role strengthens prevention, reduces social isolation, and complements statutory interventions to mitigate homelessness risk.
Working closely with the Service Lead, consortium partners, and people with lived and living experience of homelessness, you will:
* Help co‑create and embed the Housing Conversation Framework (“why, how and when” to ask about housing risk).
* Develop and maintain strong relationships with local community groups, third‑sector organisations, peer networks, and volunteers.
* Develop and deliver training and coaching to SCS staff, peer panel, and partner organisations.
* Collaborate with people with lived and living experience of homelessness to co‑design community programs and activities.
* Promote understanding of the role of social connection and community resources in preventing homelessness.
* Lead robust data collection, learning and evaluation to evidence impact and inform scaling and national adoption.
This role is crucial in shifting practice from crisis response to early intervention and prevention, ensuring that people identified as being at risk of homelessness receive trauma‑informed, person‑centred support that wraps care around the whole person.
Key Responsibilities
Core Responsibilities (all roles)
1. Coordination of Ask & Act Pathways
* Coordinate the day‑to‑day delivery of Purple Light Ask & Act activity within your specialist area.
* Support the implementation of the Ask & Act referral and triage pathway between PSED, SCS and wider partners.
* Ensure clear procedures for referral, triage, consent and information sharing, in line with data‑sharing agreements, UK GDPR and safeguarding standards.
2. Multi‑Agency Partnership & Case Work
* Build strong relationships with Police Scotland, Scottish Ambulance Service, local authority, third sector and community partners relevant to your pathway.
* Participate in multi‑agency case discussions, ensuring actions are followed up and people experience seamless support.
* Support warm handovers and joint working, promoting trust and continuity for people at risk of homelessness.
3. Co‑Production & Lived Experience
* Work alongside the Peer Advisory Board / Peer Panel to co‑design tools, training and pathways.
* Ensure people with lived and living experience lead, shape and develop the strategy from point of service design to service delivery.
* Ensure people with lived and living experience are supported, and fairly rewarded for their roles in the pilot.
4. Recording, Monitoring & Learning
* Maintain accurate, timely recording on relevant systems.
* Contribute to the joint monitoring framework, including quantitative and qualitative data.
* Support a continuous improvement approach, feeding learning into service design, training and practice.
5. Governance, Quality & Safeguarding
* Work within SCS policies, including safeguarding, health and safety, risk management and confidentiality.
* Identify and escalate operational issues and risks, contributing to practical solutions through consortium structures.
Our Values and Approach
Warmth and Regard
* Recognising and valuing everyone
* Treating people with kindness, dignity and respect
* Acting with compassion
* Showing warmth and welcome to everyone
* Taking difficult decisions sensitively and with due regard to others
* Taking a calm, professional and intelligent approach to stigma
Inclusion and Participation
* Encouraging the participation and inclusion of people we support
* Exploring choices and options with people we support or fellow colleagues
* Making things easy for others
* Embracing technology in delivering your role
* Supporting clients, staff and volunteers to become digitally included
Personalised and Creative
* Innovation and creativity
* Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have
* When someone isn’t at their best, quickly recognising there’s probably something else happening, and finding ways to respond with care
Supportive and Ambitious
* Helping to bring hope through our words and actions
* Helping to build trust
* Being supportive and showing care
Partnership and Collaboration
* Fostering positive relationships with our partners
* Building team togetherness and collaboration
* Fostering a positive problem‑solving vibe
Leadership and Learning
* Making things happen
* Motivating and inspiring others
* Taking time to reflect on what’s working and what isn’t
* Taking care of our ‘places and spaces’ so they feel tidy and welcoming
* Asking for help and learning to do things better
* Playing an active role in our social media strategy
Person Specification
Training and Qualifications:
Essential:
* SVQ 3 in social care or willing to work towards
* Training in trauma informed practice
* Training in safeguarding, equality and diversity, and data protection (GDPR)
Desirable:
* Training in co‑production, participatory design, or peer‑led approaches
Experience:
Essential:
* Experience of operational leadership in a community based setting
* Experience co‑designing and delivering person‑centred programs with communities or people experiencing or at risk of homelessness
* Experience of designing and delivering training
* Providing direct, person‑centred support to people experiencing homelessness, trauma, or multiple disadvantages
* Experience with case management systems, safeguarding procedures and maintaining high standards of confidentiality
Desirable:
* Experience co‑designing services alongside the community
* Experience of project management including budget management
* Building and maintaining strong relationships with statutory services (ideally including police, social work, health housing)
* Planning, delivering and evaluating pilot or multi‑partner projects
* Experience monitoring, evaluating, and reporting outcomes of community programs
Knowledge and Skills:
Essential:
* Understanding of systemic inequalities and how they intersect (e.g. trauma, gender, poverty, racism, disability, migration, care experience)
* Skilled communicator, confident in leading team meetings, debriefs and facilitating shared learning across teams
* Ability to think creatively and navigate challenging situations with compassion and care
* Ability to plan, coordinate, and implement programs and activities that are inclusive, culturally sensitive, and outcome‑focused
* Understanding of applying trauma informed principles and approaches into operational models of practice
Desirable:
* Familiarity with SAS operations, patient care pathways, and how ambulance staff interact with at‑risk populations
* Knowledge of local community resources, voluntary sector networks, and statutory support systems
Values and Behaviours:
Essential:
* Passionate about reducing social inequalities and empowering marginalised communities
* Compassionate, relational leadership
* A collaborative team player who can also work independently and make sound decisions
* Open‑minded, flexible and able to work in non‑traditional settings and hours
* Commitment to inclusion, co‑production, and amplifying voices
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