Job overview
The BSW 111-2 service operates in a partnership delivery model with BrisDoc.
BrisDoc provide the ‘front door’ call handling for the pathway, receiving calls from the public, gathering information and first line triage to identify the presenting need.
Those callers requiring additional mental health assessment and support will then be passed through to the BSW 111-2 Mental Health Clinical Assessment Service (MHCAS) provided by mental health practitioners employed by AWP.
The BSW MHCAS will work alongside the BNSSG MHCAS which operates under the Integrated Access Partnership (IAP), a multiagency partnership delivery approach across a range of urgent care services.
Main duties of the job
The main purpose of the role is to provide telephone-based triage and clinical assessment within the BSW 111 MHCAS service, determining appropriate care pathways and making onward referrals where clinically indicated.
You will also provide advice and guidance to service users, carers, and partner organisations. As the service operates 24/7, you will be expected to work shift across the 24/7 shift pattern (Early, Late, Night).
You will also work closely with Avon and Wiltshire Partnership (AWP) BSW services, including Intensive Support Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage, and Health-Based Places of Safety.
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