Customer Service Administrator| Cambridge | Full Time, 37.5 hours per week | 08:00 - 17:00 Monday - Friday | Earn up to £30,000 with bonus (base salary £27,000)
A high-class brand management and distributor of premium appliances is looking for a Customer Service Administrator.
Operating out of a state-of-the-art facility, this role brings an exciting opportunity to work in an established customer service team, focused on delivering best-in-class service to all customers on our direct-to-consumer websites and marketplace platforms. The ideal candidate will be highly organised, an effective communicator, and passionate about delivering exceptional service.
Are you the right person for the job?
Experience working in a customer-focused and fast-paced environment
Have a real desire to go above and beyond for customers
You have excellent listening skills, can easily build good rapport with customers and display empathy
A confident telephone manner, self-motivated with a drive to find the right solutions for customers
Able to work well under pressure, showing resilience and good time management skills
Confidence in your ability to use IT programs (e.g. Microsoft packages)
Ability to prioritise workload, whilst being organised and efficient
Excellent communication skills, both verbal and written
Good attention to detail, and...