Operations & Dispatch Administrator, permanent position, based in Letterkenny, Donegal Your new company Are one of Europe's leading official, premium sports & event ticketing/hospitality providers with a diverse portfolio of options across many sports & events. They have appointed Hays to recruit an Operations & Dispatch Administrator to join their team. This is a full-time permanent office-based role. Working hours are 9am to 5pm, and you will work shifts from Monday to Sunday. Your new role As Operations & Dispatch Administrator, you will be responsible for administering and dispatching client orders. Liaising with clients to facilitate requests specific to their orders. You will prepare and maintain key files/data related to weekly events. Respond to calls, emails, and urgent enquiries/orders from staff, clients, and suppliers during weekend hours. Process client orders and payments. Assist in maintaining and updating information on a bespoke CRM/booking system. You will provide a high level of customer service, ensuring all client queries are resolved promptly and professionally. You will also undertake other ad-hoc administrative duties as required. What you'll need to succeed As Operations & Dispatch Administrator, essentially, you will be able to demonstrate previous experience in Administration and customer service. You will be highly organised, diligent, and methodical in your work. Competent in all aspects of the Microsoft Office Suite. A strong ability to work independently and make decisions on your own initiative. Excellent written and verbal communication skills. Proven ability to multitask and manage time effectively. Desirable You will have previous experience using CRM systems and a passion for football / sports. What you'll get in return A vibrant and supportive work environment. Opportunities for professional growth and development. Competitive salary and benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4699472