Title: Sales/Service Administrator
Salary: Up to £23,800 per annum
Working hours: Monday - Thursday 8:00am - 5:00pm and Friday 8:00am - 2:00pm
Location: Enderby, Leicestershire
VH Talent is excited to be working in partnership with our client, a world leader in design, development and manufacture of specialist equipment. Our client is seeking an enthusiastic and customer lead Sales/Service Administrator to join their friendly team.
Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, this role could be perfect for you!
Interested to learn more, call Vikki!
The Sales/Service Administrator Role:
* Primary contact for our client's customers. Answering all enquires efficiently, providing a proactive and bespoke service to ensure best customer satisfaction.This could be via email, phone, and online chat
* Assisting with general administration supporting the Sales and Service departments
* Data entry, using Microsoft Excel to keep records up to date and accurate, along with CRM data input
* Learn and maintain product and equipment knowledge for all customers and services provided
* Quoting product servicing
* Arranging and planning workloads and efficient delivery routes for the Field Service Representative
* Arrange deliveries and installations of products if required
* Liaise with and support other departments as the business requires
* Taking card payments over the phone
* Processing out going post
* Liaise with shipping companies regarding deliveries
* Support internal production team where / when required
* Copy, file and maintain paper or electronic documents and records
You'll Need:
* Previous experience of working in an administrative appointment
* Ability to build rapport with customers and suppliers, as well as internal colleagues.
* Good customer service skills and comfortable with answering incoming calls
* Ability to work under pressure and still provide a high standard of service
* Experience of operating Sage 200 Systems would be advantageous, however not essential
* Organised with attention to detail
* Ability to diligently follow work procedures and practices
* Good time management
* IT literate and the ability to learn new systems with ease
What's in it for you:
* Immediate start available
* Permanent position
* Forward thinking company
* 22 days holiday (rising 2 days after 5 years of continuous service) plus bank holidays
* MediCash Scheme
* Cycle Scheme
* Death in Service Scheme
* Free car parking
VH Talent, your Permanent and FTC Recruitment Partner
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