About the Role
RG Setsquare is recruiting on behalf of a leading facilities management and public services contractor for an experienced Senior Scheduler to join their busy operations team in Tamworth.
This is a step-up opportunity for an accomplished planner or scheduler looking to take on greater responsibility. You will sit at the heart of a high-volume, multi-trade maintenance operation - supervising the planning team, managing workload distribution, and ensuring that responsive and planned repairs are delivered on time, within SLA, and to a high standard of tenant satisfaction.
Our client is a nationally recognised FM contractor with a strong pipeline of housing and public sector contracts. Full details will be shared with shortlisted candidates.
What You'll Be Doing
As Senior Scheduler, you will take ownership of team coordination and operational performance:
Supervise and guide a team of planners, ensuring tasks are prioritised effectively and processes are followed consistently
Oversee workload allocation across the planning team to maintain balance and operational efficiency
Develop strategies for large-scale and long-term maintenance programmes - including cyclical maintenance and refurbishment schedules
Manage complex scheduling tasks involving multiple trades, high-volume repairs, and regulatory deadlines
Ensure optimal use of operatives, subcontractors, and materials to meet both immediate and future demands
Monitor team KPIs including first-time fix rates, SLA adherence, and tenant satisfaction - taking corrective action where needed
Prepare and present performance reports to management, highlighting trends, risks, and areas for improvement
Act as the key liaison between the planning team, contract managers, and operatives to ensure seamless day-to-day communication
Handle escalated tenant complaints, ensuring timely resolution and a consistently high standard of customer service
Monitor scheduling efficiency to minimise costs while maintaining service quality
Provide data-driven insights to senior management to support operational decision-making
Oversee operative rotas and ensure appropriate staffing levels for routine, planned, and out-of-hours repairsWhat We're Looking For
You'll be well-suited to this role if you have:
Previous experience in a senior scheduler, senior planner, or planning team leader role within FM, housing maintenance, or a similar repairs environment
Proven knowledge of helpdesk call processes and works administration
Strong skills in the planning, prioritisation, and allocation of works to multi-trade operatives
Experience supervising or mentoring junior team members and training staff on scheduling processes
The ability to work well under pressure and manage competing priorities in a fast-paced, target-driven environment
Confidence working with job management, CAFM, or scheduling systems
Strong communication skills and a solutions-focused mindsetWhat's on Offer
The successful candidate will receive a salary of £30,000 - £32,000 (depending on experience), plus a benefits package including:
24 days annual leave plus public holidays
Life cover equivalent to 1.5x annual salary
Employee discount shopping schemes across major brands and retailers
Gym membership discounts and cycle to work scheme
Holiday purchase scheme
2 paid corporate social responsibility days per year
Broad learning and development opportunities, including professional qualifications and individual training programmes
Attractive employee referral rewards scheme
Access to inclusive employee networks
24/7 Employee Assistance Programme and mental wellbeing appHow to Apply
To be considered, please submit your CV clearly demonstrating your Facilities or Maintenance Scheduling experience. Shortlisted candidates will be contacted directly by our team with full information on the client and site.
RG Setsquare specialises in facilities management recruitment across the UK, placing professionals at every level - from schedulers and helpdesk coordinators through to contract managers and directors.
Ready to step up? Apply now and let's talk.
RG Setsquare is acting as an Employment Agency in relation to this vacancy