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JOB TITLE: FRONT OFFICE ASSISTANT
RESPONSIBLE FOR: Greeting guests according to training and allocating rooms following established procedures.
The main duties involved in the role of a Front Office Assistant at The Address Collective are outlined below; however, this list is not exhaustive.
Main Duties
1. Arrive promptly on duty as scheduled, wearing a full, clean, and presentable uniform in accordance with company grooming policy.
2. Maintain high standards of personal and work cleanliness and hygiene.
3. Adhere to the company's Code of Conduct.
4. Comply with regulations regarding fire safety, health and safety, hygiene, customer care, and security.
5. Read, understand, and execute responsibilities as outlined in the Health and Safety Statement and Staff Handbook.
6. Check and ensure the accuracy of all reception floats.
7. Keep work areas clean, safe, and tidy at all times.
8. Register guests on arrival, using their names and following established procedures, e.g., brand standards.
9. Ensure all documentation related to guest registration and checkout adheres to standard procedures.
10. Be familiar with all company selling procedures and promotions.
11. Be aware of hotel room availability and rates at all times.
12. Follow all regulations concerning health and safety, hygiene, guest safety, fire, and emergency procedures.
13. Offer and cater to any additional guest requirements, such as dinner reservations, porter services, and information.
14. Ensure charges are correctly posted onto room bills.
15. Maintain and monitor management accounts.
16. Be knowledgeable about hotel facilities and amenities, e.g., parking and directions.
17. Communicate professionally with colleagues and guests.
18. Provide high levels of customer service consistently.
19. Prepare and deliver relevant reports to departments as needed.
20. Handle reservations and respond to guest inquiries professionally and promptly.
21. Answer the switchboard warmly, transfer calls accurately in absence of the switchboard operator.
22. Manage reservations, cancellations, and no-shows according to company policy.
23. Fulfill guest requests to ensure comfort, satisfaction, and safety.
24. Conduct security checks and report issues to management.
25. Report maintenance issues immediately.
26. Take messages accurately, noting date, time, content, sender, recipient, and initials.
27. Ensure message delivery to relevant personnel promptly.
28. Handle guest requests and queries politely, logging problems for management follow-up.
29. Balance cash from telephone, lounge, restaurant, bars, and reception at each shift's end.
30. Allocate rooms considering guest requests and availability.
31. Verify telephone charges from meeting rooms and post correctly.
32. Handle safe deposits securely for guests.
33. Maximize in-house selling opportunities and be aware of all sales prospects.
34. Keep all monies secure at all times.
35. Attend all training and team meetings as scheduled, adhering to the content and instructions provided.
36. Complete duties as per checklist.
37. Handle cash following established procedures.
38. Perform any other reasonable duties requested by managers or guests.
Seniority Level
* Entry level
Employment Type
* Part-time
Job Function
* Other
Industries
* Hotels and Motels
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