Overview
Are you looking to make a difference in the work that you do? If so, this role could be for you! We are looking to appoint a motivated individual to join the Cardio Respiratory Admin Team at Scarborough Hospital. This is a varied role with the post holder having to work flexibly to provide a full and comprehensive administrative support to the technical team.
Responsibilities
* Registering and booking outpatient referrals onto our hospital administration system.
* Covering the reception desk, dealing with patients face-to-face, ensuring they are checked-in and directed to the waiting area.
* Dealing with telephone queries and handling large volumes of calls agreeing outpatient appointments with patients.
* To process all patient appointments within agreed timescales and in accordance with clinician requests.
* To monitor, maintain and update electronic worklists, and ensure that items are actioned in a timely manner, taking remedial action where necessary.
* Support patients attending the Cardio Respiratory Department, using tact and diplomacy.
* To book, amend, or cancel appointments in accordance with the Standard Operating Procedures.
* Prioritise workload to maximise patient demand against clinic capacity to ensure patients are dealt with as timely as possible.
* Any other administrative or clerical duties, which may be required as part of post.
* To actively maintain a safe working environment for yourself and your colleagues who may be affected by your acts or omissions.
* To maintain patient confidentiality at all times.
* To ensure a positive patient experience during what can be a very worrying time.
Qualifications and Requirements
You must be able to demonstrate that you have the necessary organisational, administrative and communication skills, the ability to work under pressure and being able your use your own initiative.
For more information
For more information about our Trust, please visit: https://yorkhospitals.pagetiger.com/hdjgxd
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust and Values
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values support a more diverse workforce and we welcome applications from everyone, while working with Staff Networks to increase the number of applications from different backgrounds. If there is anything we can do to make our application process more accessible, please contact yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
This advert closes on Tuesday 2 Sep 2025
#J-18808-Ljbffr