Hotel Receptionists are the first point of contact for hotel guests, providing customer service and administrative support.
creating a pleasant and memorable stay for guests.
Duties and responsibilities include:
* Welcoming guests and checking them into the hotel
* Processing guest departures by ensuring all charges are paid and the room is vacated
* Providing information about the hotel’s facilities and services
* Answering questions about local amenities and attractions
* Handling guests’ complaints or concerns promptly and professionally
* Maintaining an up-to-date knowledge of room availability and pricing
* Managing room reservations and cancellations
* Coordinating with housekeeping to ensure rooms are clean and ready for guests
* Processing payments for room charges, meals, and additional services
* Performing administrative tasks, such as managing post and deliveries for guests
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