Account Manager
As part of a growing sales team, you will work with our Account Management team to create long-term, trusting relationships with our customers. The role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.
Responsibilities
* Actively pursue relationships with the existing customer base
* Plan and execute direct marketing and sales activities to achieve and develop sales of services within the customer base
* Provide timely and accurate response to customers’ required proposal and/or bid requests
* Propose and present new solutions, promoting Zenzero and the products and services that are offered
* Follow up on all sales leads and requests in a timely and effective manner
* Meet or beat sales targets
* Prepare an annual sales and account management plan and consistently refine throughout the year, usually on a quarterly basis
* Maintain CRM activities, opportunities and forecasting
* Attend handover and kick-off meetings with operations when required
* Attend and participate in sales and account management meetings
* Attend external meetings and networking functions as needed
* Travel as needed to meet with existing and prospective customers.
What you’ll need to be successful
* Administration and Management: knowledge of business and management principles involved in strategic planning, resource allocation and coordination of people and resources.
* Customer and Personal Service: knowledge of principles and processes for providing quality customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Sales and Marketing: knowledge of principles and methods for showing, promoting and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales systems.
Ideal experience
* Experience in a complex sales and account management capacity
* Experience in the IT and Managed Services industry
* Bachelor's degree preferred