Description internal LI-DNI Please note this vacancy is only available to Birmingham City Council employees. Business Support Officer Permanent Grade 3 - £27,254 - £33,699 Consultation grade - subject to formal evaluation under the Pay Equity Review Are you creative, driven and contentious ? About Us Birmingham City Council is at the heart of one of the UK’s most vibrant and diverse cities. We’re committed to delivering excellent services to our citizens and driving innovation across our departments. Join us in shaping the future of public service. The Role We’re seeking a proactive and detail-oriented Business Support Officer to deliver high-quality administrative support. You’ll play a key role in ensuring smooth operations, supporting financial processes, maintaining systems, and contributing to continuous improvement initiatives. You will maintain an excellent level of service and professionalism. Your role will be varied and rewarding! We’re looking for someone who thrives in a fast-paced, customer-focused environment and brings a strong administrative background. You’ll need: Experience in office systems, reception duties, and customer service Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Ability to manage multiple priorities and work flexibly across teams Knowledge of relevant legislation (e.g. Data Protection, FOI, Health & Safety) Strong communication skills and attention to detail Initiative, resilience, and a proactive approach to problem-solving Experience of supporting large meetings Strong communication skills, both written and verbal Commitment to equal opportunities and continuous professional development Working Arrangements: This is a hybrid role with a mix of remote working and office attendance, based on business needs. Flexibility is essential. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. For any informal enquires please contact: Resourcing@birmingham.gov.uk We welcome applications from people with caring responsibilities and flexible working options will be considered. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Job Description and Person Specification