Helpdesk Administrator - Employment Services
Primary recruitment service for Doctors and Dentists in training. 22.5 hours per week over 7 months (fixed term). Covers maternity leave.
Key Duties
* Answer telephone calls and respond to email enquiries, providing customer‑focused service.
* First‑contact resolution or triage inquiries using the ticketing system.
* Provide administrative support to the Lead Employer Service – processing and recording information, communications to key stakeholders, and input into Lead Employer information systems.
* Support the Employment Services Team Leader to identify communication themes.
* Maintain Electronic Personal Files (EPF) and other records in accordance with Trust policies.
* Promote good practice and improve ways of working within the team.
* Send out communications to stakeholders as required.
* Provide basic advice on HR policies, legislation and employment conditions.
* Ensure data entry onto HR/Workforce/Recruitment systems is accurate and timely.
* Refer complex queries to appropriate Lead Employer service members.
* Contribute to service improvement projects and continuous improvement initiatives.
* Attend mandatory training and keep up‑to‑date with employment legislation and best practice.
* Arrange meetings and events as required; complete audits or surveys as requested.
Qualifications
* NVQ Level 3 in administration or equivalent knowledge.
* IT qualification (e.g. RSA 2 or ECDL).
* Customer Care NVQ.
Experience
* Administration or customer service experience.
* Data processing / Excel spreadsheet experience.
* Experience in HR, Employment Services or recruitment.
* Experience working in a contact centre.
Knowledge, Skills and Abilities
* Ability to present data in an informative, user‑friendly format.
* Excellent written and verbal communication skills.
* Initiative and ability to work independently and as part of a team.
* Strict confidentiality and data protection awareness.
* Strong organisational and prioritisation skills; able to work in a busy environment and meet tight deadlines.
* Proficient in IT systems including Word, Excel and databases.
* Knowledge of HR policies and procedures.
Qualities and Attributes
* Self‑motivated and resilient.
* Willingness to learn and adopt a flexible attitude.
* Ability to work alone or within a team.
* Occasional travel may be required.
Equality, Diversity and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity and respect for all individuals. We welcome applicants from all backgrounds and value the unique skills, perspectives and experience you bring. We are committed to providing equal opportunity and have an interview guarantee for disabled applicants and armed forces veterans who meet the essential criteria. The Trust operates anonymous shortlisting with no disclosure of equality information during the recruitment process.
Benefits and Working Conditions
Typical NHS benefits include pension scheme, annual leave (27 days pro‑rated), unsocial hours payments where applicable, and NHS discount programmes. Flexible working arrangements are available and may be discussed at interview.
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